Optimizing EMR User Experience: A Human Factors Approach to Hardware Assessment and Design for Inpatient and Emergency Units

Dulude, Catherine; Trudel, Chantal; King, W. James; Macaulay, Karen; Gillert, Jennifer; Czunyi, Leilla; Hafezi, Sanaz

doi:10.1177/2327857918071022

Cited by 1 publication

(2 citation statements)

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“…In reviewing both studies (Dulude, Trudel, & King, 2018 and the NVivo analysis) with our research team to learn 'Would a more detailed study add to our understanding of user experience in the context of the EMR simulations? ', we found that the NVivo study did bring a deeper, multifaceted point of view to the data which lead to a better understanding of the context of EMR hardware use.…”

Section: Manual Thematic Analysis Nvivo Analysismentioning

confidence: 99%

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Cost vs. Benefit: What does NVivo Video Analysis of EMR Simulations Add to Our Understanding of User Experience?

Lovelace

Trudel

Dulude

et al. 2020

Proceedings of the International Symposium on Human Factors and

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Improving healthcare using phased, iterative and participatory methods requires time and resources to do comprehensively. The reality, particularly for practitioners, is that constraints related to human resources, cost and time may impact the rigor of data collection and analysis. Under such conditions, project teams may rely on tacit knowledge and expertise to fill in potential gaps in understanding and validate design decisions. But what kind of insights might emerge if we were freed from such constraints, and given the time to study a context in more detail? Our research group explored this question by using Computer Assisted Qualitative Data Analysis Software (NVivo) and qualitative research coding methods to analyze a sample of video data collected from a series of electronic medical record (EMR) workflow simulations that were originally used to support EMR implementation in a pediatric hospital. The results from the NVivo video analysis revealed some details not previously captured by initial data analysis methods, but at significant resource cost. A comparison of video analysis methods, findings and respective costs are compared and discussed in the context of design development and implementation.

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Section: Manual Thematic Analysis Nvivo Analysismentioning

confidence: 99%

“…A multi-method study at a Canadian pediatric hospital aimed to develop a better understanding of clinical workflow using EMRs for inpatient units and the emergency department (Dulude, Trudel, King, et al 2018). The focus of this work was to inform and support user experience through appropriate selection and space planning of EMR hardware.…”

Section: Introductionmentioning

confidence: 99%