“…The great majority of the case studies assessed by this work utilized various computational models, cyberphysical concepts, IT services, and mathematical methods to support decision making and to create collaborative networks. The most common approaches include Genetic Algorithm [34], Ant Colony [52], Bee Colony [53], Particle Swarm optimization [50], K-Nearest Neighbors (KNN) [49], Chaos Theory [54], Fuzzy logic [55], Game Theory [42], TOPSIS [35], Kano model [56], Artificial Neural Networks [57], Grey Wolf optimizer [37], AHP (Analytic hierarchy process) [52], Blockchain Ethereum [49], and multi-agent systems [58]. Besides, the cases used several simulation softwares, such as Simio [59], FlexSim [60], CloudSim [61], SDMSim [62], MathLab [63], Windows Azure [64], ZigBee [65] and other webbased applications.…”