Optimisation de la cartographie des processus du système d’information de l’Hôpital Militaire d’Instruction Mohammed V

Abstract

Introduction: Development of process mapping is not easy, as, apart from identification of the key processes of the organization, mapping can hardly describe all of the interactions involved without becoming incomprehensible. In this context, the Rabat Military Hospital decided to review its process mapping to align it with the reference mapping proposed by the National Agency for Performance Support, which is designed to standardize and improve functional mapping of healthcare production systems. Methods: To assist the Military Hospital in this convergence process, this paper proposes the application of a convergence method on the current hospital process mapping, in order to guide hospital agents in the development of optimal process mapping, complying with guidelines for urbanization of information systems while remaining consistent with strategic guidelines. Results and discussion: The results obtained from application of this method to the initial hospital process mapping indicate a positive functional and organizational impact, particularly on optimization of the flow between processes.