Optimalisasi Layanan Loket Pembayaran Dengan Menggunakan Model Antrian
Jusak Ubjaan,
Paulina Wokanubun
Abstract:Queue is one of the problems in service that is still a measure of satisfaction. Satisfying service is the hope of the company and consumers. This study aims to determine the optimal amount of service capacity and the length of time required to serve each customer. Data was obtained for 15 days which was done randomly. There are three time conditions that occur in every working day; quiet time (14.00 - 16.00), normal time (10.00 - 12.00), peak time (18.00 - 20.00). The queuing system used is the M/M/S model, w… Show more
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