Opposition in Modern Greek discourse: cultural and contextual constraints

Kakava, Christina

doi:10.1016/s0378-2166(02)00075-9

Cited by 92 publications

(67 citation statements)

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“…Hellenes have the tendency to react negatively to and to distrust authority (Triandis, Vassiliou & Nassiakou, 1968; and see also Kakava, 2002 Eleftheriou & Robertson, 1999), and the idea of customer service in Hellas is different from that in more advanced service oriented economies. In particular, the general attitude among Hellenes service providers is still predominantly geared towards the provision of the product (e.g., material good, financial product, etc.)…”

Section: The Hellenic Cultural Contextmentioning

confidence: 99%

Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes

Bozionelos

Kiamou

2008

The International Journal of Human Resource Management

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Publisher's copyright statement:Additional information: Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. with emotional exhaustion and work attitudes. In particular, emotion work was related to emotional exhaustion solely by means of interactions, and the largest part of the relationship of emotion work with work attitudes was also due to interaction effects. In the cases that main effects were present these were mainly caused by an allegedly secondary dimension of emotion work, the variety of displayed emotions, and not by any of the primary dimensions. The national cultural characteristics provided an account for the identified relationship pattern between emotion work, emotional exhaustion and work attitudes. In general, the study revealed the importance of the interactions between the dimensions of emotion work, and was also suggestive of the role of the national cultural context in the way emotion work is associated with outcomes that are of interest to employees and organizations.

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Section: The Hellenic Cultural Contextmentioning

confidence: 99%

Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes

Bozionelos

Kiamou

2008

The International Journal of Human Resource Management

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“…Some scholars replace "disagreement" by other terms casually or invariably, unconditionally regard some of them as exact synonyms (e.g., Muntigl & Turnbull, 1998;Kakava, 2002;Langlotz & Locher, 2012;Sharma, 2013). This lends some linguists an opportunity for metascientific discussion of these terms for disagreement studies (e.g., Georgakopoulou, 2001;Angouri, 2012;Dynel, 2015).…”

Section: Remaining Problems and Further Studiesmentioning

confidence: 99%

“…Recent studies on disagreement are prone to quantitative methods when dealing with corpus data (Rees-Miller, 2000;Georgakopoulou, 2001;Kakava, 2002;Angouri, 2012;Bolander, 2012;Langlotz & Vol. 5, No.…”

Section: Remaining Problems and Further Studiesmentioning

confidence: 99%

“…(Tannen, 1981(Tannen, , 1998Gray, 2001;Tjosvold, 2008;Angouri & Locher, 2012), in which there needs to be thoughts in collision so as to improve scientificity or creativity of the solutions. Sometimes, disagreement can also be seen as a sign of intimate relationship or high social competence (Schiffrin, 1984, p. 311;Kakava, 2002Kakava, , p. 1562Locher, 2004, pp. 280-281;Angouri & Tseliga, 2010, p. 66;Sifianou, 2012Sifianou, , p. 1554.…”

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Disagreement Studies Reviewed and My Coy Disagreements

Xu¹

2017

SELT

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“…In other words, agreement is generally perceived as the desirable, preferred option (Pomerantz 1984) while disagreement is regarded as its negative, undesirable counterpart. 2 However, research has demonstrated that disagreement is not necessarily the dispreferred option (e.g., Hayashi 1996;Kakavá 1993Kakavá , 2002Tannen 2002) but can be used even to foster intimacy and sociability (Schiffrin 1984;Tannen and Kakavá 1992). In sum, the speech act of disagreement is much more complicated than it may seem at first sight and cannot be considered as a unified phenomenon but very much dependent on context (Sifianou 2012(Sifianou : 1555Locher 2012: 1549).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Expressing disagreement in English as a lingua franca: Whose pragmatic rules?

Arévalo¹

2014

Intercultural Pragmatics

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Multicultural classrooms provide the intercultural pragmatist with a breeding ground to get firsthand information on intercultural communication. In such a context, if English is used as a lingua franca, these classrooms also become an ideal setting to observe the pragmatics of this relatively unknown variety. The present article aims to analyze qualitatively a sample of data produced by a multicultural group of masters students in which English is used as the lingua franca. More specifically, I intend to answer the following research question: In a multicultural class where English is the medium of instruction and students' peer to peer communication, whose pragmatic "rules" are followed? In other words, do these speakers stick to their own cultural pragmatic rules or follow nativelike ones? More specifically, I focus on the speech act of disagreement given its face-threatening nature and its disruptive potential if carried out in what interlocutors might perceive as the "wrong" way. Disagreement was also chosen given the relative paucity of studies on this speech act -as opposed, for example, others like requests or compliments. For this purpose, the 10 students -from very different cultural backgrounds -were asked to carry out a group assignment. Their negotiation and discussion process, however, was computer-mediated via the use of forums rather than face-to-face. This allowed the researcher to collect naturally occurring, spontaneous data in a relatively easy way (without the need for transcription). It also gave the students the opportunity to interact in a more democratic way. In fact, by being an asynchronous discussion online, they did not have to fight for the conversational turn, but all of them had the chance to contribute to the discussion at their own pace. The sample so collected consists of 15,598 words. The limitation of the sample calls for a qualitative rather than a quantitative approach but is valuable insofar as it represents naturally occurring data. Disagreement expressions were classified according to two main categories: strong and mitigated disagreement (following Kreutel 2007;Pomerantz 1984 andRees-Miller 2000). Inspection of the data reveals that students on the whole show a tendency to avoid strong disagreement whilst favoring mitigated disagreement of different sorts (e.g., use of hedges, asking for clarification, giving explanations, etc.). Moreover, students with high linguistic proficiency displayed a wider range of strategies, following a more nativelike pattern -specifically; they seemed to follow the pragmatic rules of British English. On the other hand, students whose linguistic proficiency was lower also showed a tendency to avoid strong

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Opposition in Modern Greek discourse: cultural and contextual constraints

Cited by 92 publications

References 23 publications

Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes

Emotion work in the Hellenic frontline services environment: how it relates to emotional exhaustion and work attitudes

Disagreement Studies Reviewed and My Coy Disagreements

Expressing disagreement in English as a lingua franca: Whose pragmatic rules?

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