Operator Acceptance of New Technology for Industrial Mobile Equipment

Using Naturalistic Decision Making to Identify Support Requirements in the Traffic Incident Management Work Environment

“…Although the number of participants prohibits conclusive statements about decision making in the TIM environment, the sample size of eight was considered sufficient for an initial investigation of the suitability of the approach to TIM. A similar sample size was successfully used in an investigative study in the mining environment (Horberry & Cooke, 2014). The findings from the mining study identified system support requirements and provided justification for larger studies.…”

“…It uses a retrospective semistructured interview to extract expert knowledge and also to shift the perspective of expert participants away from general accounts to more descriptive retelling and uncovering of tacit knowledge and decision strategies (Horberry & Cooke, 2014). CDM has been used previously to evaluate and improve training and decision making in work environments such as intensive care nursing, firefighting, U.S. military, nuclear power, mining, aviation, health care, and intelligence analysis (Crandall & Getchel-Reiter, 1993; Hoffman et al, 1998; Horberry & Cooke, 2014; Klein, 2008; Militello & Crandall, 1999). The technique has been shown to successfully shift participants’ thinking from general to more descriptive retelling which is advantageous for analysis of critical incidents (Horberry & Cooke, 2014; Militello & Crandall, 1999).…”

“…CDM has been used previously to evaluate and improve training and decision making in work environments such as intensive care nursing, firefighting, U.S. military, nuclear power, mining, aviation, health care, and intelligence analysis (Crandall & Getchel-Reiter, 1993; Hoffman et al, 1998; Horberry & Cooke, 2014; Klein, 2008; Militello & Crandall, 1999). The technique has been shown to successfully shift participants’ thinking from general to more descriptive retelling which is advantageous for analysis of critical incidents (Horberry & Cooke, 2014; Militello & Crandall, 1999). CDM is based on the premise that (a) getting people to describe their tacit knowledge is difficult because expert decision-making processes usually occur at a subconscious level, (b) a good way to access expert decision-making processes is through hindsight recollection, (c) the most accurate hindsight recollections are associated with memorable/significant events because these are the richest/most detailed memories people have, and (d) getting interviewees to describe and discuss in detail their memorable/significant events allows the interviewer to collect and probe for the decision-making processes used to deal with the event (Ericsson, Charness, Feltovich, & Hoffman, 2006; Klein, Calderwood, & Macgregor, 1989).…”

Broadband Connectivity, Government Policies, and Open Innovation: The Crucial IT Infrastructure Contribution in Scotland

“…According to various authors, broadband adoption involves the initial take-up of broadband amongst communities (e.g., households or businesses). Therefore, for this paper, broadband adoption will be regarded as the initial take-up of broadband and broadband use will be identified as regular broadband use beyond initial broadband take-up [24][25][26]. However, for broadband adoption/use to be possible amongst communities, broadband connectivity is essential where for this paper, any level of access to broadband (e.g., Digital Subscriber Line (DSL), Asymmetric Digital Subscriber Line (ADSL); 3G/4G/5G) amongst communities will be regarded as broadband connectivity.…”