Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry

Parast, Mahour Mellat; Golmohammadi, Davood

doi:10.1016/j.cie.2021.107654

Cited by 5 publications

(3 citation statements)

References 78 publications

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“…As per their findings, Southwest Airways, that had the highest frequency of these keywords in their passengers' tweets, took the first rank, and Frontier Airlines, with the lowest frequency of these keywords in their passengers' tweets, took the bottom rank. Parast and Golmohammadi (2021) show that passengers flying full-service airlines are more likely to register complaints when their flights are cancelled.…”

Section: Resultsmentioning

confidence: 99%

U.S. network and low-cost carriers' performance in response to COVID-19: Strictness of government policies and passengers' panic

Kaffash

Khezrimotlagh

2023

Research in Transportation Business & Management

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Section: Resultsmentioning

confidence: 99%

U.S. network and low-cost carriers' performance in response to COVID-19: Strictness of government policies and passengers' panic

Kaffash

Khezrimotlagh

2023

Research in Transportation Business & Management

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“…This neural network model consists of three structures: an input layer, a hidden layer and an output layer. Literature on neural network modeling is extensive and comprehensive, and a detailed discussion of this technique can be easily obtained elsewhere (Golmohammadi et al, 2009(Golmohammadi et al, , 2020Parast and Golmohammadi, 2021). The best model performance is based on one hidden layer and the Sigmoid function.…”

Section: Neural Networkmentioning

confidence: 99%

The impact of the stringency of environmental policy on a firm's financial performance: an empirical study of European automobile manufacturers

Chomachaei,

Golmohammadi

2023

IJLM

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PurposeThe authors investigate the impact of the stringency of environmental policy on the financial performance of European automobile manufacturers. This paper contributes to the debate about the impact of environmental policy on a firm's competitive performance.Design/methodology/approachThe authors use cross-country sector-level panel data for 71 firms from 18 European countries from 2010 to 2019. The authors apply a fixed-effect model and then, to address the endogeneity issues, the authors use the generalized method of moments (GMM) model. To further examine the validity of the results, the authors use a data-mining modeling approach as a robustness test.FindingsBy considering the dynamic impact of environmental policy and overcoming the endogeneity issues, the results show that the impact of the stringency of environmental policy on a firm's financial performance depends on the time horizon: the stringency of environmental policy has a short-term negative impact but a long-term positive impact on a firm's financial performance.Research limitations/implicationsThe authors limited the study to the auto industry in Europe. In addition, future research could consider the impact of environmental policy on other financial performance indicators such as Return on Sales or Return on Equity. Also, it would be interesting to conduct a similar study in the United States or China using a firm-level data set to examine the robustness of the results.Practical implicationsStringency of environmental policy improves a firm's financial performance in the long term. It is essential for firms and managers to consider the dynamic impacts of environmental policy on their financial performance and adopt a long-term perspective when evaluating the costs and benefits of complying with environmental regulations. The findings help management develop a long-term vision for investment and budget allocation. The results support management's view for strategic decision-making against the common budget argument and challenges for stockholders when it comes to adopting new technologies and planning long-term investment.Social implicationsIt is crucial for firms to recognize the broader societal benefits that come with environmental policy. Firms must not only focus on their financial performance but also on their social responsibility to protect the environment and contribute to the greater good. Therefore, firms must take a long-term perspective and recognize the broader societal benefits of environmental policy in order to make informed decisions that support both their financial success and their social responsibility.Originality/valueThis paper contributes to the literature by helping to explain the inconsistent results of studies about the impact of environmental policy on a firm's competitiveness. Using a firm's financial performance as one of the main metrics for competitiveness, this study takes into account both endogeneity and contemporaneity in evaluating the impact of the stringency of environmental policy on a firm's financial performance.

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“…(Souri et al, 2018) proposed a framework for identifying consumer behavior toward green products by measuring the gaps between consumers' expectations and perceptions of LED bulbs. In another effort, ( According to the literature, numerous attempts have been conducted to examine the quality of services in various organizations, such as teaching hospitals (Khan et al, 2020), social network services in the nancial industry (Nam & Seong, 2021), hotel management (Rabiul et al, 2021), agro-food product factory (Okpala & Korzeniowska, 2021), and the airline (Parast & Golmohammadi, 2021). Meanwhile, there are a few cases where the IT quality service is examined in industries.…”

Section: Literature Reviewmentioning

confidence: 99%

A Comprehensive Framework of Information Technology Service Quality Assessment in a Manufacturing Company

Khamoushpour

Aboumasoudi

Shahin

et al. 2023

Preprint

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With the advancement of technology, service quality has become strongly reliant on providing Information Technology (IT) services in all sections of an organization. Accordingly, a comprehensive framework is represented in this study to assess the quality of services supplied by the IT unit in a manufacturing company, which integrated the SERVQUAL model, the service quality gap, and IT service management metrics across the entire organization's supply chain. Regarding model reliability, a data-based decision model was designed in which big data analysis, including data mining and machine learning methods, was considered. The essential analytical objectives for evaluating IT unit , were figured out. A steel production company was also used to express the efficiency and effectiveness of the proposed framework. The results determined SERVQUAL dimensions of reliability, responsiveness to tangible factors, sympathy, guarantee and the functional dimensions of problem-solving time, response time, and agreed service level are the most important, respectively.

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Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry

Cited by 5 publications

References 78 publications

U.S. network and low-cost carriers' performance in response to COVID-19: Strictness of government policies and passengers' panic

U.S. network and low-cost carriers' performance in response to COVID-19: Strictness of government policies and passengers' panic

The impact of the stringency of environmental policy on a firm's financial performance: an empirical study of European automobile manufacturers

A Comprehensive Framework of Information Technology Service Quality Assessment in a Manufacturing Company

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