“…Effective operational risk management will lead to lower capital charge, improved decision making, improved customer and staff satisfaction and improved regulatory compliance (Accenture, 2015). Effective management of operational risks will also assist in reducing operational losses, reduce compliance and audit costs, prompt identification of illegal activities and reduce exposure to future risks (Habib, Masood, Hassan, Mubin & Baig, 2014). Effective operational risk management will also help banks to identify all the risks that they are exposed to, including those that they do not have the expertise or experience to manage, thereby helping them to put frameworks in place to reduce such risks and the associated impact if it crystallizes which in turn makes them less vulnerable to systemic problems (Barbu, Olteanu & Radu, 2008).…”