Operational Risk Management in Banks: A Bibliometric Analysis and Opportunities for Future Research

Abstract

The last few years have witnessed tremendous challenges in the management of operational risks faced by banks and the emergence of newer risks. The working models for bank staff are now different; additionally, there has been a massive increase in the digitization level. All these aspects make operational risk management in banks an attractive field of study. There is a need to perform systematic bibliometric analysis in this research area, providing the various trends and highlighting areas for further research analysis. This research paper has examined the various aspects of operational risk management in Banks by performing a thorough bibliometric analysis of 676 articles extracted from two data databases, i.e., Scopus and Web of Science, from 2010 until March 2023. These were analyzed using the tools Biblioshiny and VOSviewer. Various bibliometric techniques like analysis of trends, citations, contributing authors, keywords, and bibliographic coupling have been performed. This research paper has significant theoretical and practical implications which can assist future researchers. Operational risks are ever-dynamic, and five themes, i.e., climate risk, information security risks, geopolitical risks, third-party risks and compliance risks, have been identified in this research paper as key focus areas for conducting research in the future. The findings of this study and suggestions for future research will be useful to academicians, policymakers, and operational risk management professionals for identifying potential areas of collaboration in the future to strengthen the operational risk management framework.