Operational nurse managers’ perceptions on the competence of community service nurses in public settings in the Western Cape

Abstract

Background: Community service nurses placed in the Western Cape Government public health facilities render essential healthcare to underserved populations. Anecdotal evidence from operational nurse managers indicated concerns that community service nurses may lack competence in basic required nursing competencies.Objectives: To investigate operational nurse managers’ perceptions of the competence of community service nurses in public health facilities in the Western Cape.Method: A quantitative survey was conducted with an all-inclusive sample of 297 operational nurse managers in the Western Cape. A self-administered questionnaire with 65 questions with a 4-point rating scale was used to rate perceived competence of community service nurses across the South African Nursing Council (SANC) competencies. Descriptive and inferential statistics were calculated per competency domain.Results: The survey (response rate: 59%) showed that the operational nurse managers perceived the community service nurses to be competent in the clinical patient care domain and mostly either developing proficiency or proficient in the SANC competencies of legal framework and ethical practice, interprofessional relationships, leadership, quality management and management competency domains.Conclusion: Community service nurses were found to be competent in the clinical patient care, possibly because of the integration of theory and practice focus of work-integrated learning in the programme. Education and practice supportive strategies for community service nurses should be developed to support the successful transition from students to community service nurses, especially around the development of research and critical thinking skills.

The competence of novice nurses in providing health education to patients in South Africa

“…Literature supports mastering communication skills with family and patient (Razai 2018), for instance allaying anxiety pre-operatively (Yoost et al, 2021). The results correlate with the Western Cape hospitals' study which found that operational nurse managers perceived community service nurses as efficient in clinical care (Makie et al, 2021) which serves to confirm the competence of NSRs in evaluating the novice nurses' competency in providing health education.…”