2020
DOI: 10.1007/s12247-020-09436-2
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Operating Context Determines Enabler Performance Relation: Three Distinct Patterns in Pharmaceutical Quality Control Labs

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“…Friedli of the University of St. Gallen and his collaborators have continued quality metrics study, in the context of operational excellence (OPEX) and quality system maturity [5]. They studied the relationship between quality control (QC) lab and OPEX, based on the survey data of 53 QC labs of pharmaceutical manufacturers, where the annual site-based data was collected between 2016 and 2018 [6,7]. Using the independent t-test and the multiple linear regression, they found that more OPEX implementation leads to higher QC labs effectiveness, which is characterized by indicators of customer complaint investigation rate, invalidated OOS, delayed CAPAs, QC lab deviations, and their reoccurring deviations.…”
Section: Introductionmentioning
confidence: 99%
“…Friedli of the University of St. Gallen and his collaborators have continued quality metrics study, in the context of operational excellence (OPEX) and quality system maturity [5]. They studied the relationship between quality control (QC) lab and OPEX, based on the survey data of 53 QC labs of pharmaceutical manufacturers, where the annual site-based data was collected between 2016 and 2018 [6,7]. Using the independent t-test and the multiple linear regression, they found that more OPEX implementation leads to higher QC labs effectiveness, which is characterized by indicators of customer complaint investigation rate, invalidated OOS, delayed CAPAs, QC lab deviations, and their reoccurring deviations.…”
Section: Introductionmentioning
confidence: 99%