Open CrowdRE Challenges in Software Ecosystems

Johnson, D. Randolph; Tizard, James; Damian, Daniela; Blincoe, Kelly; Clear, Tony

doi:10.1109/crowdre51214.2020.00007

Cited by 9 publications

(2 citation statements)

References 8 publications

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“…However, some challenges need to be taken care of to guarantee the success of achieving the breadth of the requirements. As stated by D. Johnson et al in [26], crowdbased RE has been argued to comprise four main activities: motivating crowd members, eliciting feedback, analyzing feedback, and monitoring context and usage data. These are essential elements to ensure that the information collected covers enough perspectives and to ensure if the information is reliable.…”

Section: B Research Question 2: What Are the Challenges And Limitations Of Current Research In Crowd-based Re?mentioning

confidence: 99%

Research Efforts and Challenges in Crowd-based Requirements Engineering: A Review

Abdullah¹,

Ahmad²,

Asmai³

et al. 2021

IJACSA

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Eliciting software system development requirements is a challenging task as the information is from various resources. The most constructive resource is the stakeholders of the system to be developed. It is critical yet timeconsuming to capture essential requirements to realize a reliable and workable software system. The crowd-based Requirements Engineering (crowd-based RE) approach adapts the crowdsourcing technique to access an extensive range of stakeholders and save time, especially for the generic type system with no clear stakeholder. This paper presents current research efforts and challenges in crowd-based RE. A systematic literature review method is adopted to explore literature based on two specific research questions. The first question aimed at identifying research efforts on crowd-based RE, and the second question focused on the main challenges discovered in pursuing crowd-based RE. The findings from the literature review show that many efforts have been made to explore and further improve crowd-based RE. This paper provides a foundation to pursue research in improving crowdsourcing techniques for the benefit of requirements engineering.

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Section: B Research Question 2: What Are the Challenges And Limitations Of Current Research In Crowd-based Re?mentioning

confidence: 99%

Research Efforts and Challenges in Crowd-based Requirements Engineering: A Review

Abdullah¹,

Ahmad²,

Asmai³

et al. 2021

IJACSA

View full text Add to dashboard Cite

show abstract

“…Kolpondinos and Glinz [4] managed to involve stakeholders outside the organization's reach through the GARUSO gamified platform. By analyzing crowd feedback in two software ecosystems, Johnson et al [15] discussed the challenges of managing the crowd and of analyzing the inputs when multiple, heterogeneous feedback channels exist. Open questions remain: what is the added value of these channels compared to more traditional elicitation techniques?…”

Section: Value For Practice?mentioning

confidence: 99%

On the Value of CrowdRE in Research and Practice

Dalpiaz

2021

2021 IEEE 29th International Requirements Engineering Conference Workshops (REW)

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Crowd-based Requirements Engineering, or CrowdRE, is an emerging requirements engineering paradigm in which a crowd of users plays a central role in carrying out activities such as elicitation and prioritization. In this keynote, I analyze the value of CrowdRE, focusing on its effectiveness and impact in research and in practice. Starting from research carried out in collaboration with industrial partners, I make the case for the need of conducting in vivo research for CrowdRE. This type of research is crucial to gather evidence for the practical effectiveness and to ultimately establish CrowdRE as a prominent paradigm for the software industry.

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Understanding User Feedback in Software Ecosystems: A Study on Challenges and Mitigation Strategies

Ghimire,

Li,

Damian

2024

Lecture Notes in Business Information Processing

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Online user feedback has become an essential mechanism for software organizations to gain insight into user concerns and to recognize areas for improvement. In software platform ecosystems, staying abreast of user feedback is particularly challenging due to the multitude of feedback channels and the complex interplay with third party applications. In this paper we report from a mixed-method study of user feedback from over 40,000 relevant reviews from 139 SECO platforms out of 2.4 million online user reviews scraped from 283 retrieved SECO platforms. Through thematic analysis and machine learning classifiers with high accuracy, we identified and analyzed six categories of user challenges in the areas of Integration, Customer Support, Design & Complexity, Privacy & Security, Cost & Pricing, and Performance & Compatibility. Our analysis also shows a significant growth of SECO user feedback in the past five years, highlighting the importance of understanding such user feedback as well as research methodologies to automatically study online user concerns in software ecosystems. To further understand mitigation strategies for challenges reported by end users, we interviewed four executives from large ecosystems and describe strategies in addressing those identified challenges. This research is a first large scale study of user feedback in software ecosystems; the categories of user concerns are hopefully useful in guiding platforms in designing and fostering better software ecosystems. Our methodology for automatically classifying the user feedback that is SECO-related can also serve as guidance for future studies that can further advance our understanding of user feedback and how to integrate it into improved software ecosystems.

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Open CrowdRE Challenges in Software Ecosystems

Cited by 9 publications

References 8 publications

Research Efforts and Challenges in Crowd-based Requirements Engineering: A Review

Research Efforts and Challenges in Crowd-based Requirements Engineering: A Review

On the Value of CrowdRE in Research and Practice

Understanding User Feedback in Software Ecosystems: A Study on Challenges and Mitigation Strategies

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