Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa

Benaddi, Hanane; Laaz, Naziha; Kettani, Elyoussfi El; Hannad, Yaâcoub

doi:10.1016/j.procs.2021.12.265

Cited by 4 publications

(12 citation statements)

References 9 publications

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“…C when is used to describe the time of adaptation need. C who is used as an entity to indicate the priority level of adaptation [15]. C how denotes the set of concepts about the action that needs to be performed to reach the adaptation's goal (Activate, deactivate, etc.…”

Section: Contextual Ontology and Objective Of Statementioning

confidence: 99%

“…Many works, such as the works on [14,15], have used the 5W1H approach or a part of it to model contexts. Kim et al use 5W1H questions to define the model for contextual information named ontological context-aware model based on 5W1H (CA5W1Honto).…”

mentioning

confidence: 99%

“…From the works mentioned above, we can see that the 5W1H approach can describe the adaptation information. In addition, the ontology-based on 5W1H questions in [15] and [16] shows that the 5W1H framework can also be used to build a domain context ontology for the context model. It provides the ability to concepts and relations analyzing and extracting within the discourse domain.…”

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confidence: 99%

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Realizing an excellent solution for detecting and solving conflicts between viewpoints of designers in self-adaptive systems

2022

J. Eng. Appl. Sci.

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Recently, given the rise of emerging demands on intelligent technological systems, increasing attention has been given to proliferating and enhancing the adaptation capacities of self-adaptive systems (SAS), which are capable of adapting their behavior to changes in the context or system resources contributing to overcome the complexity of today’s software-intensive systems. However, there are a significant number of challenges for developing adaptations on the SAS, such as simplifying the designer’s task, improving responsiveness, and reducing the conflicts between its adaptations. This study focuses on simplifying the designers’ tasks by utilizing independent designers’ viewpoints on context modeling. We proposed several solutions for solving the conflicts among different viewpoints of designers in the layer of context-aware management (CAM). The validation results are promising and show that our method effectively provides a solution that supports the problem of using independent viewpoints in the context modeling process and improves the SAS adaptation capacity.

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Section: Contextual Ontology and Objective Of Statementioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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Realizing an excellent solution for detecting and solving conflicts between viewpoints of designers in self-adaptive systems

2022

J. Eng. Appl. Sci.

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“…This is a methodology which is used to approach a problem from different angles (5 W's -Why, Who, What, When, Where, and 1 H -How) in order to find possible solutions (Benaddi et al, 2022). As an example, "if the fuel consumption rate of a car is not adecuate", the following questions can be asked: "Why is this a problem?…”

Section: W1hmentioning

confidence: 99%

Six-Sigma Guidelines to Improve Inventory Management in a Bottling Company

Caballero‐Morales

Bonilla-Enríquez

2022

IJEK

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Warehousing allows timely distribution of goods between suppliers, manufacturers, retailers, and end customers. Thus, its optimal performance is crucial for the global supply chain. While there are methodologies to accomplish its optimal performance, few practical cases are reported in the specialized literature. This work describes the implementation of Six-Sigma to improve the warehousing operations associated to inventory management in an international bottling company in Mexico. This was performed through the DMAIC methodology with the following qualitative and quantitative tools: 5WH1, Root Cause Analysis, Ishikawa Diagram, SIPOC, and the 5 Why’s. After a three-month implementation plan, the improved inventory policies reduced stockout/overstock risks, order rejection rates, warehouse saturation, loading/unloading maneuvers, unsuitable storing practices, and increased distribution fleet utilization. These improvements implicated expected annual savings of approximately $4.0M, which can be increased if other processes beyond warehousing such as route and location planning are considered. The implementation details contribute to the limited case studies literature that can support the application to solve warehousing problems in other industries.

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“…This approach defines a new understanding and describing of how public organization function provides public value. This initiative work presents multiple benefits for Moroccan government; a new ontology model PSOM-eGovMA is presented to enhance semantic interoperability in the public sector (Benaddi et al, 2022), and a future work to boost technical interoperability between public information systems.…”

Section: Business Model Applicationmentioning

confidence: 99%

Innovation in Public Services: The Case of Moroccan Government

Benaddi¹,

Hannad²,

Kettani³

et al. 2022

LEX

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Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures.

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Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa

Cited by 4 publications

References 9 publications

Realizing an excellent solution for detecting and solving conflicts between viewpoints of designers in self-adaptive systems

Realizing an excellent solution for detecting and solving conflicts between viewpoints of designers in self-adaptive systems

Six-Sigma Guidelines to Improve Inventory Management in a Bottling Company

Innovation in Public Services: The Case of Moroccan Government

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