Ontology-Based Business Activity Monitoring Agent

Abstract

Business Activity Monitoring (BAM) and Business Intelligence (BI) solutions are both intended to provide insight into the activities and performance of the enterprise. Deployment of such systems requires extensive tailoring to the enterprise, best left to experts. The dynamics of the enterprise demands a solution to the maintenance of BAM/BI solutions. This paper presents an Ontology-based BAM-Agent, called OBAMA that supports the maintenance of the system in light of changing business processes. Furthermore, for the formulation of aspects and properties to be monitored, it combines the expressive power of SQL, and TTL (a temporal trace language of first order logic). OBAMA helps in the preparation of regular assessment reports on the enterprise, taking into account key performance indicators as set by its operation manager. The paper describes the architecture, the combination of SQL, and TTL techniques for monitoring, and provides description of its kernel processes. OBAMA's performance in a surveillance company is presented.