2020
DOI: 10.5204/ssj.1678
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Online Student Expectations: A Multifaceted, Student-centred Understanding of Online Education

Abstract: University students are more likely to feel satisfied and persist with their studies if their experiences have met their expectations, and vice versa (Wu, Tsai, Chen, & Wu, 2006). Understanding what online students expect, therefore, is important to guide how universities might satisfy and retain these students. Research into online student expectations to date, however, has been limited to pre-defined expectations of the academic experience, and extrapolations from traditional higher education. To gain a … Show more

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Cited by 18 publications
(9 citation statements)
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References 13 publications
(28 reference statements)
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“…Despite the widespread adoption of digital learning spaces (DLS) in response to the COVID-19 crisis (Carrillo & Flores, 2020;Harkin & Nerantzi, 2021;Nerantzi & Chatzidamianos, 2020) and generally within education over the last twenty years (Allen & Seaman, 2017), a coherent and unified quantification of key aspects of the DLS on student learning has remained elusive (see Martin, Sun, & Westine, 2020). We attribute this to the multifaceted nature of the DLS as observed across Higher Education (HE), a complexity reported in descriptive, qualitative and quantitative accounts (Henry, 2020). For example, Carillo and Flores (2020) identified that learning within the DLS is shaped by cognitive (e.g., the reflection of learners on content, action development), taught (e.g., learner as the focal point and tutor as the facilitator, appropriate use of technology), and social (e.g., belongingness, collaboration) dimensions.…”
Section: Introductionmentioning
confidence: 99%
“…Despite the widespread adoption of digital learning spaces (DLS) in response to the COVID-19 crisis (Carrillo & Flores, 2020;Harkin & Nerantzi, 2021;Nerantzi & Chatzidamianos, 2020) and generally within education over the last twenty years (Allen & Seaman, 2017), a coherent and unified quantification of key aspects of the DLS on student learning has remained elusive (see Martin, Sun, & Westine, 2020). We attribute this to the multifaceted nature of the DLS as observed across Higher Education (HE), a complexity reported in descriptive, qualitative and quantitative accounts (Henry, 2020). For example, Carillo and Flores (2020) identified that learning within the DLS is shaped by cognitive (e.g., the reflection of learners on content, action development), taught (e.g., learner as the focal point and tutor as the facilitator, appropriate use of technology), and social (e.g., belongingness, collaboration) dimensions.…”
Section: Introductionmentioning
confidence: 99%
“…In certain situations, students expect concrete and specific advice with respect to what they should be doing, when, and why. (Bozarth et al, 2004;Henry, 2020). Furthermore, students expect the feedback to be positive (i.e., constructive, supporting) and encouraging (Peterson, 2001), and to address not only the outcome (e.g., the final result, the grade) but also the procedure (Şahin & Yurdugül, 2022).…”
Section: Academic Drop-out and Procrastinationmentioning
confidence: 99%
“…Further, teacher's role is as a facilitator who will have an impact on the level of learning outcomes (Henry, 2020). It means that teacher should have the ability to create effective learning using technology.…”
Section: Introductionmentioning
confidence: 99%