Online Social Transparency in Enterprise Information Systems: Risks and Risk Factors

Alsaedi, Tahani; Phalp, Keith; Ali, Raian

doi:10.1007/978-3-030-37632-1_9

Cited by 2 publications

(14 citation statements)

References 18 publications

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“…The proposed method is specifically designed to employ end-users to identify risks of social transparency in a more structured and organised manner. The risks and risks factors identified in [17,18] create a part of the method and provide inputs to the analysts and managers to assist them in assessing the risks of social transparency practiced through numerous online platforms in the organisation. Our aim is to enable the enterprises to achieve their strategic objectives more efficiently and at the same time to retain quality and social requirements, such as job satisfaction and a sense of transparency and fairness.…”

Section: Risk Assessment Methods For Online Social Transparencymentioning

confidence: 99%

“…Examples of the risks presented in italic and underline text in the following sections. The full details are discussed in [17,18].…”

Section: Assessing Online Social Transparency: Risks and Risk Factorsmentioning

confidence: 99%

“…The studies in [17,18] also revealed the significance of evaluating transparency communication as a cross-cutting aspect to the content, recipients, timeliness, and presentation. Table 3 represents examples of risks and risk factors related to this aspect.…”

Section: Risks and Risk Factors Related To Transparency Communicationmentioning

confidence: 99%

“…The work in [17][18][19] showed limitations in the literature regarding assessing the risks of online social transparency:…”

Section: Introductionmentioning

confidence: 99%

“…Thus, in this paper, our aim is to develop a new assessment method to identify and assess the risks and risk factors of online social transparency in enterprise information systems and support enterprise management and system analysts to detect and prioritise risks that stem from unguided conduct of online social transparency. We build our risk assessment method benefiting from the work in [17][18][19] that applied a multistage qualitative study and provided experimental evidence that ad-hoc online social transparency can have unfavourable effects on employees and organisations and, also, provided categories of risks and risk factors. To achieve the aim of our research, we have:…”

Section: Introductionmentioning

confidence: 99%

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Online social transparency in enterprise information systems: a risk assessment method

et al. 2021

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Teleworking refers to the utilization of information and communication technologies for work done outside the workplace. The Covid-19 crisis led to increased utilisation of social networking tools within enterprises, especially when working remotely. The aim of their use is often to improve situational awareness, coordination, and collaboration amongst employees. Online social transparency, typically done through social networks or enterprise social software, refers to the voluntary sharing of personal and contextual information such as those relating to their own and team status, intentions, motivation, capabilities, goal priorities besides updates on the physical and social context, with other colleagues. An ad-hoc practice of social transparency can introduce risks such as information overload, social loafing and peer pressure. Despite recognising its adverse effects, there is a lack of systematic methods that identify and assess the risks of online social transparency. In this paper, we present a method to identify and evaluate these within enterprises. We present the method’s workflow, stakeholders, the novel artefacts and techniques devised to use and the outcomes to produce. We evaluate our proposed method by applying it in a real organisational context and assess applicability, efficiency, and effectiveness in identifying risks and supporting managers in risk assessment. The results showed that the method gives a framework of thinking and analysis and helps recognize and identify risks in a specialized manner.

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Section: Risk Assessment Methods For Online Social Transparencymentioning

confidence: 99%

“…Examples of the risks presented in italic and underline text in the following sections. The full details are discussed in [17,18].…”

Section: Assessing Online Social Transparency: Risks and Risk Factorsmentioning

confidence: 99%

Section: Risks and Risk Factors Related To Transparency Communicationmentioning

confidence: 99%

“…The work in [17][18][19] showed limitations in the literature regarding assessing the risks of online social transparency:…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Online social transparency in enterprise information systems: a risk assessment method

et al. 2021

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Communication Management in Social Transparency Risks Management of Enterprise Information Systems

Maznyk¹,

Dragan²,

Turchyna³

2023

РЕК

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One of the areas of improvement of communicative management tools in the conditions of modern challenges is the relevant provision of actual changes in the formats of work organization. Remote work and mixed formats of work are gaining popularity. Remote work means using information and communication technologies to work outside the workplace. The Covid-19 crisis and the full-scale war in Ukraine have led to an increase in the use of social media tools in enterprises. The directions of their use control, inform, and coordinate cooperation between employees. In such conditions, communicative management must consider not only the requirements but also the risks of social transparency. Transparency is one of the aspects of corporate social responsibility at the organizational level, which is intended to contribute to the growth of the efficiency and productivity of the enterprise. Social transparency is carried out through social networks or corporate social software, refers to the voluntary sharing of personal and contextual information, such as information about their own and team status, intentions, motivations, capabilities, priorities, goals, updates of physical and social information, contacts with others colleagues. Social transparency practices can create risks such as information overload, professional burnout, and stress. There is a lack of systematic communication management methods that would identify and assess the risks of social transparency. In the presented study, we substantiate the method of identification and assessment of such risks at enterprises. An appropriate algorithm for the method of identification and assessment of such risks in the organizational context has been developed. As a result of the research, a specific toolkit of communicative management is proposed for the study of potential risks of social transparency in corporate information systems in the conditions of social transparency. The use of such tools in the practical activities of enterprises will improve the validity of management decisions in the context of the transparency of corporate information systems based on the identification of relevant risks and their prioritization.

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Online Social Transparency in Enterprise Information Systems: Risks and Risk Factors

Cited by 2 publications

References 18 publications

Online social transparency in enterprise information systems: a risk assessment method

Online social transparency in enterprise information systems: a risk assessment method

Communication Management in Social Transparency Risks Management of Enterprise Information Systems

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