Online Service Quality of State Organizations: A Study of Online Services of Ghana Revenue Authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; Otchere-Ankrah, Benjamin

doi:10.1080/15332861.2022.2109877

Cited by 4 publications

(3 citation statements)

References 84 publications

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“…Here, machine learning algorithms can play a crucial role by automating the scrutiny of large datasets to pinpoint discrepancies, thereby uncovering businesses and individuals who may be under-reporting or evading taxes ( Politou, Alepis, & Patsakis, 2019 ). Second, improvements in tax administration can be achieved through the automation and streamlining of processes, reducing bureaucratic inefficiencies and human error ( Tetteh, 2012 ; Xusan o‘g‘li, 2023 ). Software solutions can manage taxpayer databases, calculate tax liabilities, generate tax bills, and track payments.…”

Section: Leveraging Digital Technology For Fiscal Decentralization An...mentioning

confidence: 99%

Digital Tools for Boosting the Impact of Fiscal Decentralization in Africa's Local Economies

Monkam,

Mangwanya

2024

F1000Res

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Background Fiscal decentralization offers potential for stimulating local economic development in Africa, empowering subnational governments to control revenue and spending. However, challenges such as urbanization, poverty, inequality, insufficient infrastructure, and governance issues hinder the successful implementation of the core tenets of fiscal decentralization. This paper explores the role of digital technologies in promoting greater fiscal decentralization and revenue enhancement, as a strategic response to these local economic development challenges in Africa. Method Through a systematic literature review, this study explores the role of fiscal decentralization in driving local economic development, with a focus on leveraging digital technologies to boost revenue generation and strengthen governance and institutional capacity at the subnational level. Results The research underscores the importance of investing in digital infrastructure, skill development, and regulatory frameworks, while addressing data privacy and security concerns. Conclusion By emphasizing the transformative impact of digital technologies fiscal decentralization and property taxation, this paper contributes to the existing literature and highlights avenues for promoting local economic development across Africa.

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Section: Leveraging Digital Technology For Fiscal Decentralization An...mentioning

confidence: 99%

Digital Tools for Boosting the Impact of Fiscal Decentralization in Africa's Local Economies

Monkam,

Mangwanya

2024

F1000Res

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“…The second relates to studies examining taxation reforms (Adeyiga, 2013;Matsumoto,2018), while the third research area relates to tax compliance and evasion (Okpeyo, 2019;Saad, 2014;Torgler, 2011). Finally, the fourth relates to studies advancing the modernization of taxation processes in Ghana (Tetteh et al, 2022). The literature search showed that more work has been done in Ghana along the rst, second, and third research activities identi ed earlier.…”

Section: Introductionmentioning

confidence: 99%

Determinants of the tax compliance and fairness perceptions of taxpayers on the online tax system. A case of Ghana

Agyekum,

Arkoh,

Ibrahim

et al. 2023

Preprint

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In the face of the growing digital economy of Ghana, the Ghana revenue authority as part of its goal to increase domestic revenue mobilization has introduced an online tax system. The objective of the study is to determine the determinants of taxpayers’ perception of the fairness of the tax system and the determinants of their tax compliance. Data were collected using questionnaires from 380 respondents and analyzed using Microsoft Excel and Stata version 14. Results showed that there is a negative relationship between tax compliance and tax complexity. Educational level and income levels have a positive relationship with tax compliance. The people of Winneba generally have a poor perception of the fairness of the tax structure. Tax knowledge, compliance cost, and tax usage were significant determinants of the fairness perception of the people of Winneba. In this regard, the study recommends that policymakers should direct policy drafting to ease the resource cost the tax structure poses on the taxpayers, intensify tax education, and also further simplify the tax complexity. JEL Classification code E00 Macroeconomics and Monetary Economics: General E42 Monetary Systems; Standards; Regimes; Government and the Monetary System; Payment Systems H26 Tax Evasion and Avoidance

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“…Citizen satisfaction merupakan penentu efektivitas dan keberhasilan pelaksanaan e-government (Wang & Liao, 2008). Penelitian yang dilakukan oleh Agbabiaka & Ugaddan (2016) dan Tetteh et al (2022), telah berhasil mengkonfirmasi adanya hubungan antara citizen satisfaction dengan nilai publik. Dalam penelitian ini kami mengganti variabel net benefit menjadi nilai publik sebagaimana diungkapkan oleh Agbabiaka & Ugaddan (2016) bahwa nilai publik dapat digambarkan sebagai nilai atau manfaat yang diinginkan oleh warga negara dalam kaitannya dengan hasil strategis dari kebijakan pemerintah serta pengalaman warga negara dalam menggunakan layanan publik.…”

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Apakah Kesuksesan Layanan Government-to-Employees Berhasil Menciptakan Nilai Publik?

Kusudiandaru,

Umanto

2024

SLJIL

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Banyak pemerintah di dunia, terutama di negara-negara berkembang, telah mulai mempraktekkan e-government. Namun, untuk negara berkembang, seperti Indonesia, diyakini masih belum jelas apakah praktik e-government telah menciptakan nilai publik, terutama dari perspektif organisasi dan lingkungan. Penelitian ini menggunakan teori kesuksesan sistem informasi Delone dan McLean (2003) yang telah diperbaharui oleh Wang dan Liao (2008) sebagai landasan teori untuk menentukan apakah kesuksesan e-government dapat menciptakan nilai publik dari sisi kinerja organisasi dan kelestarian lingkungan. Penelitian ini akan mengisi research gap pada penelitian sebelumnya mengenai penggunaan model penelitian secara lintas negara. Berdasarkan hasil analisis dengan menggunakan PLS- SEM dan teknik probability sampling, hasil penelitian menunjukkan bahwa, di Indonesia, pegawai pemerintah menganggap bahwa penggunaan sistem (use) e-government mampu menciptakan kelestarian lingkungan dan meningkatkan kinerja organisasi. Information quality, system quality, dan service quality memiliki hubungan yang signifikan dengan kepuasan pengguna (user satisfaction). System quality dan service quality memiliki hubungan yang signifikan dengan penggunaan (use). User satisfaction memiliki pengaruh positif terhadap kelestarian lingkungan. Kelestarian lingkungan memiliki pengaruh positif terhadap kinerja organisasi.

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Online Service Quality of State Organizations: A Study of Online Services of Ghana Revenue Authority

Cited by 4 publications

References 84 publications

Digital Tools for Boosting the Impact of Fiscal Decentralization in Africa's Local Economies

Digital Tools for Boosting the Impact of Fiscal Decentralization in Africa's Local Economies

Determinants of the tax compliance and fairness perceptions of taxpayers on the online tax system. A case of Ghana

Apakah Kesuksesan Layanan Government-to-Employees Berhasil Menciptakan Nilai Publik?

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