Online reviews explain differences in coastal and inland tourists’ satisfaction
Giulia Contu,
Cinzia Dessí,
Carla Massidda
et al.
Abstract:To achieve a comprehensive understanding of the factors influencing tourist satisfaction, there has recently been an increasing interest in the information provided by online reviews. In this regard, a rather unexplored issue concerns the causal relationship between topics and emotions expressed by consumers in the written text and their overall quality assessment given through a rating system. This study aims to contribute to filling this gap by investigating whether there are differences between coastal and … Show more
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