2015
DOI: 10.1016/j.dss.2014.12.001
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Online profiling and clustering of Facebook users

Abstract: In a relatively short period of time, social media have acquired a prominent role in media and daily life. Although this development brought about several academic endeavors, the literature concerning the analysis of social media data to investigate one's customer base appears to be limited. In this paper, we show how data from the social network site Facebook can be operationalized to gain insight into the individuals connected to a company's Facebook site. In particular, we propose a data collection framewor… Show more

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Cited by 69 publications
(27 citation statements)
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References 28 publications
(37 reference statements)
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“…In a recent study researchers were able to identify four segments (or clusters) of users from a sample of 40,000 Facebook users 11 . Through the inspection of these users' profile pages, these clusters showed a high correlation of other shared interests which went beyond other football clubs.…”
Section: Social Network Analysismentioning
confidence: 99%
“…In a recent study researchers were able to identify four segments (or clusters) of users from a sample of 40,000 Facebook users 11 . Through the inspection of these users' profile pages, these clusters showed a high correlation of other shared interests which went beyond other football clubs.…”
Section: Social Network Analysismentioning
confidence: 99%
“…Thus, many researchers are investigating different data collection frameworks for data elicitations and analysis. Reference (van Dam and van de Velden 2015) describes a data-collection framework that can be used to explore user profiles and identify segments based on these profiles. In that study, the authors visualize how data from Facebook can be operationalized to obtain insights into a given user connected to the Facebook social network.…”
Section: Mcaf: Multi-dimensional Clustering Algorithm For Friendsmentioning
confidence: 99%
“…It is possible to say that OSNs are a mirror where users reveal a lot about themselves both in the way they share and how they share-it, and this personification of OSN profiles can be of great value for marketers and companies, as they can be used to identify different users as potential customers if they indicated a preference towards a product/brand by using the interaction actions present on the OSNs [5] (such as pressing the 'Like' button). OSNs connect people who share interests and activities across geographic borders and have become a social commerce platform for businesses in recent years [6].…”
Section: Motivation For the Usage Of Osnsmentioning
confidence: 99%