Online Patient Ratings of Hand Surgeons

Trehan, Samir K.; DeFrancesco, Christopher J.; Nguyen, Joseph; Daluiski, Aaron

doi:10.1016/j.jhsa.2015.06.046

Cited by 15 publications

(50 citation statements)

References 5 publications

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“…The online presence of orthopedic surgeons has grown substantially, and most surgeons have been rated by their patients on at least one independent website. 17,19,21 Although most overall rat-ings and comments are positive, the number of ratings across all of these websites is low, consistent with the current findings. 17,19,21 Despite the variable quality of these ratings, patient awareness of these websites has grown during the past decade.…”

Section: Discussionsupporting

confidence: 86%

“…[14][15][16] A limited number of orthopedic studies have assessed the quality of these online ratings and found weak correlations among the different websites for reported patient satisfaction scores, suggesting significant heterogeneity. [17][18][19][20][21] Despite the recent proliferation of these websites, they have significant limitations, including a low number of patient ratings, a bias toward dissatisfied patients, and a lack of subjective feedback to explain the basis of these ratings. 12 To address these limitations, a number of health care networks have begun to provide publicly available ratings of their physicians derived from patient satisfaction surveys administered by third parties.…”

mentioning

confidence: 99%

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Provider-Initiated Patient Satisfaction Reporting Yields Improved Physician Ratings Relative to Online Rating Websites

Ricciardi¹,

B²,

Nodzo³

et al. 2017

Orthopedics

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Recently, providers have begun to publicly report the results of patient satisfaction surveys from their practices. However, these outcomes have never been compared with the findings of commercial online physician rating websites. The goals of the current study were to (1) compare overall patient satisfaction ratings for orthopedic surgeons derived from provider-based third-party surveys with existing commercial physician rating websites and (2) determine the association between patient ratings and provider characteristics. The authors identified 12 institutions that provided publicly available patient satisfaction outcomes derived from third-party surveys for their orthopedic surgeons as of August 2016. Orthopedic surgeons at these institutions were eligible for inclusion (N=340 surgeons). Provider characteristics were recorded from publicly available data. Four high-traffic commercial online physician rating websites were identified: Healthgrades.com, UCompareHealthCare.com, Vitals.com, and RateMDs.com. For each surgeon, overall ratings (on a scale of 1-5), total number of ratings, and percentage of negative ratings were compared between provider-initiated internal ratings and each commercial online website. Associations between baseline factors and overall physician ratings and negative ratings were assessed. Provider-initiated internal patient satisfaction ratings showed a greater number of overall patient ratings, higher overall patient satisfaction ratings, and a lower percentage of negative comments compared with commercial online physician rating websites. A greater number of years in practice had a weak association with lower internal ratings, and an academic practice setting and a location in the Northeast were protective factors for negative physician ratings. Compared with commercial online physician rating websites, provider-initiated patient satisfaction ratings of orthopedic surgeons appear to be more favorable, with greater numbers of responses. [Orthopedics. 2017; 40(5):304-310.].

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Section: Discussionsupporting

confidence: 86%

mentioning

confidence: 99%

Provider-Initiated Patient Satisfaction Reporting Yields Improved Physician Ratings Relative to Online Rating Websites

Ricciardi¹,

B²,

Nodzo³

et al. 2017

Orthopedics

View full text Add to dashboard Cite

show abstract

“…Surgeon experience was evaluated based on the number of years in practice and we used regression analysis with years in practice as a continuous variable as opposed to categorical grouping of number of years in practice; even with this methodology, we similarly found a bias toward surgeons with fewer years in practice. Most recently, Trehan et al [19] investigated the predictors of higher online ratings among hand surgeons. The authors found that positive comments were more related to perceived surgeon ability while negative comments were independent of perceived surgeon ability.…”

Section: Discussionmentioning

confidence: 99%

“…It was also determined whether each surgeon had a professional website, Facebook page and/or Twitter profile. Surgeon Bonline presence^was derived based on the following five criteria-personal professional website, Facebook page, Twitter page and personal profiles on HG and/or V [19].…”

Section: Methodsmentioning

confidence: 99%

“…While content analysis of online physician rating has been performed across multiple medical and surgical specialties [3,7,16], the few studies [1,6,19] that looked at orthopaedic surgery were limited in their scope and analysis. Sports medicine is a high volume, elective field within orthopaedics and may provide the opportunity to analyze and validate the content of online physician rating websites.…”

Section: Introductionmentioning

confidence: 99%

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