Online information quality in experiential consumption: An exploratory study

Värlander, Sara

doi:10.1016/j.jretconser.2006.12.002

Cited by 22 publications

(13 citation statements)

References 48 publications

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“…Although several researchers used the original definition of concreteness, they investigated online reviews about search goods (Li et al 2011). Based on the assumption that the consumer’s cognitive process is different depending on the product type, the opposite results seem to be reasonable; that is, a concrete review is more helpful, if the review is about search goods, for which consumers focus on factual attributes; whereas an abstract review is more helpful, if it is about experiential goods, for which consumers wish to know about the actual consumption experience (Chen, Shang, and Li 2014; Dickinger and Stangl 2011; Goossens 1995; Värlander 2007).…”

Section: Discussionmentioning

confidence: 99%

“…With the travel and tourism context, however, there is little research on how travel reviews represent the travel experience and, particularly, the extent to which they reflect the factual, objective aspects or the abstract, emotional aspects of travel. Providing the objective facts could presumably be more important, but within the travel context, the empathic portrait of the experience could be more attractive than simple facts (Chen, Shang, and Li 2014; Dickinger and Stangl 2011; Goossens 1995; Värlander 2007). As mentioned in the introduction, review concreteness can be defined as a type of textual content specificity ranging from objective facts (concrete) to abstract and emotional content based on subjective experience (abstract).…”

Section: Research Backgroundmentioning

confidence: 99%

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Assessing the Impact of Textual Content Concreteness on Helpfulness in Online Travel Reviews

Shin

Chung

Xiang

et al. 2018

Journal of Travel Research

105

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The online travel review has become one of the most influential information sources for travelers’ decision making. This research primarily aims to examine the relationship between review textual content concreteness and review helpfulness in the tourism context. In particular, we examine how this relationship plays out under two individual circumstances, namely, temporal distance and risk–benefit tendency. Based on the construal level theory and feeling-as-information theory, two experiments are conducted to test whether the influence of review concreteness is moderated by temporal distance and risk–benefit tendency. The results show that the main effect of review concreteness is significant; however, in contrast to the assumptions of theories and results of relevant studies, both interaction effects of temporal distance and risk–benefit tendency are not. Finally, we interpret the findings and discuss the implications and limitations of this research.

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Section: Discussionmentioning

confidence: 99%

Section: Research Backgroundmentioning

confidence: 99%

Assessing the Impact of Textual Content Concreteness on Helpfulness in Online Travel Reviews

Shin

Chung

Xiang

et al. 2018

Journal of Travel Research

105

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“…Phenomenological in nature, the experiential view of consumption consists of fantasies, feelings, and fun as part of the exchange process, prominent in MMORPGs; this consumptive type is a subjective state where a variety of symbolic meanings, hedonic responses, and esthetic criteria are experienced and evaluated (Holbrook & Hirschman, 1982). Its prominence is apparent across a host of settings including evaluation of online information quality (Värlander, 2007), interactive museums and theme parks (Bigné, Mattila, & Andreu, 2008), casino gambling (Cotte, 1997), and online purchases (Andrews, Kiel, Drennan, Boyle, & Weerawardena, 2007), to mention a few. Moreover and germane here, video games offer a unique experiential consumptive experience, sated with emotional and cognitive responses (Holbrook et al, 1984), which help inform the tested path model.…”

Section: Experiential Consumptionmentioning

confidence: 99%

Determinants and Outcomes of Online Brand Tribalism: Exploring Communities of Massively Multiplayer Online Role Playing Games (MMORPGs)

Badrinarayanan¹,

Sierra²,

Taute

2014

Psychol. Mark.

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Online consumption communities, involving millions of online consumers, have been created around massively multiplayer online role playing games (MMORPGs). Within these communities, players who share interest in MMORPGs convene, interact, and collaborate with fellow players and achieve game‐related outcomes. As these online social networks have been noted to augment, and perhaps supplant person‐to‐person interaction, this study focuses on the drivers of inherent interpersonal relationships, the nature of the constructed society, and resulting consumer initiatives to sustain and nurture the organization. Specifically, this research suggests that MMORPG communities transcend more facile forms of online or brand communities and demonstrate characteristics that can most aptly be construed as brand tribalism in the anthropological sense. Here, the challenge and telepresence innate in playing MMORPGs, cognitive and affective involvement associated with MMORPGs, and commitment to MMORPGs are modeled as antecedents of brand tribalism or a sense of the relationship with the brand and MMORPG community. Consequently, intent to purchase MMORPG‐related virtual products, recruitment of other MMORPG players, and word of mouth are identified as consequences of this unique consumer–brand relationship. Further analysis reveals the negatively charged emotional measure (i.e., defense of the tribe) within the tribalism instrument explains more variance in the outcome variables than the positively charged emotional measures (i.e., lineage, social, sense of community). Implications and future research directions are offered.

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“…Products, like gambling, which are experiential in nature, are difficult to describe, as there is an inability to undertake a prepurchase evaluation of the quality of a product (service) (Varlander, 2007). The high degree of emotional involvement associated with an experiential product is often more important than the functional objective of the consumption process (Bigne, Mattila, & Andreu, 2008;Caru & Cova, 2008;Novak, Hoffman, & Duhancek, 2003;Varlander, 2007). The emotional intangible nature and the difficulty of preassessment of the service exchange all contribute to the complexities of the gambling experience.…”

Section: Experiential Consumptionmentioning

confidence: 99%

Fun, Friend, or Foe: Youth Perceptions and Definitions of Online Gambling

Hume

Mort²

2011

Social Marketing Quarterly

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This article discusses youth consumption of high-speed Internet technology and online youth gambling based on examination of an Australian youth and young adults sample ranging in age from 13 to 30 years of age. This article explores the impact of online gambling on youth well-being and presents organization of the issues confronting youth and gambling behavior online. The article covers current research related to youth and offers a set of narrative definitions of online gambling as offered by 175 youth and young adults. Coupled with this, is a set of industry comments from Australian gambling sector representatives related to this cohort; these offer clarity on how this cohort interacts with current online gambling service providers. There is no doubt that youth underestimate the possible dangers of online gambling and define gambling and online gambling in terms of fun and gaming rather that fully appreciating the risks related to gambling. It is evident there is some legislation and practice protocols ranging in effectiveness that assist in minimizing the access of youth to online gambling. IntroductionThis article examines youth consumption of high-speed Internet technology and online gambling and the impact on youth well-being and presents taxonomy of the issues confronting youth gambling online. The article presents current research related to youth and offers a set of 175 narrative definitions of online gambling. With the advent of increased speed and capability of Internet provision, interest in youth anxiety and stress resulting from gambling online has been evident in media reports. Issues including addiction, depression, financial loss, pleasure

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Online information quality in experiential consumption: An exploratory study

Cited by 22 publications

References 48 publications

Assessing the Impact of Textual Content Concreteness on Helpfulness in Online Travel Reviews

Assessing the Impact of Textual Content Concreteness on Helpfulness in Online Travel Reviews

Determinants and Outcomes of Online Brand Tribalism: Exploring Communities of Massively Multiplayer Online Role Playing Games (MMORPGs)

Fun, Friend, or Foe: Youth Perceptions and Definitions of Online Gambling

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