Online Dispute Resolution: Challenges for Contemporary Justice

Vries, B.R. de

doi:10.1080/13600830500514887

Cited by 2 publications

(2 citation statements)

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“…Online mediation is the process of resolving disputes between parties online and reaching an agreement by using network information technology with the help of a third party [20]. Online arbitration is a form of arbitration in which the parties and arbitrators use network information technology to arbitrate online awards under the auspices of arbitrators [21]. At present, online negotiation is encouraged on online shopping platforms, which is mainly divided into two modes: customer service staff adjudication process and crowdsourcing online dispute resolution [22].…”

Section: Literature Reviewmentioning

confidence: 99%

Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform

Liu

Wan

2023

Sustainability

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With the development of internet-related technology, more and more consumers are trading on second-hand platforms. However, due to the uncertainty of second-hand products, there are a lot of transaction disputes on the platform. It is important to efficiently solve the transaction disputes on the platform. Based on the comment data on social media, this paper systematically studies the public opinion towards the online dispute resolution of Xianyu, China’s largest second-hand goods-trading platform, using word-frequency analysis, theme analysis and sentiment analysis. The study found that online disputes mainly focus on the return and refund issues between buyers and sellers. Crowdsourcing online dispute resolution cannot completely solve all problems, and the platform is still needed to help solve disputes. Consumers are concerned about the convenience of the process operation and the fairness of the results of the crowdsourcing online dispute resolution, as well as the contact channels of customer service. The platform should prevent these situations in advance and avoid disputes from the source. Moreover, the platform should perfect the design of public review system and mechanism, broaden the appeal channels of platform customer service, and improve the platform dispute resolution mechanism. It is of great significance for the development of a second-hand goods-trading platform and the application of an online dispute resolution mechanism to mine the service evaluation and satisfaction factors of consumers on the online dispute resolution mechanism.

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Section: Literature Reviewmentioning

confidence: 99%

Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform

Liu

Wan

2023

Sustainability

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“…The integration of AI into ODR has the potential to enhance access to legal remedies, which makes the use of automated processes in dispute resolution a not too distant concept. 32 In practice, AI is used by the Singapore International Arbitration Centre (SIAC) to support parties with document management and scheduling on the "SIAC Online". It will be simpler for parties to find the information they require thanks to the platform's ability to evaluate documents and classify them according to relevance through AIQ, the questionnaire mechanism to record case management and decisional history, and AI Reports.…”

Section: Navigating the Pros And Cons Of Artificial Intelligence In O...mentioning

confidence: 99%

AI Implementation in ODR: A Game-Changer or a Troublemaker of Data Protection

2023

Vietnamese Journal of Legal Sciences

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Artificial intelligence (AI) possesses the capability not only to accelerate the dispute resolution process but also to promote early settlements by improving predictability and reducing risk. However, concerns have emerged regarding the impact of AI on the decision-making process, the transparency and control of arbitral data and algorithms, as well as the possible risks to confidentiality and personal data protection, especially in arbitration process. This article explores the difficulties in achieving a balance between the necessity for efficient AI-powered dispute resolution and the imperative to safeguard personal data and adhere to economics, arbitration law and personal data protection law. The challenge is particularly pronounced in Vietnam, where the legal framework for cybersecurity and personal data protection is still evolving.

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Online Dispute Resolution: Challenges for Contemporary Justice

Cited by 2 publications

References 0 publications

Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform

Consumer Satisfaction with the Online Dispute Resolution on a Second-Hand Goods-Trading Platform

AI Implementation in ODR: A Game-Changer or a Troublemaker of Data Protection

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