One Stop Government: Stalled Vision or a Matter of Design? - Empirical Findings from Social Services in Germany

Schuppan, Tino; Koehl, Stefanie

doi:10.24251/hicss.2017.296

Cited by 8 publications

(9 citation statements)

References 38 publications

(34 reference statements)

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“…The orientation towards life/business events is a convenient requirement elicitation tools for e-services, but not only; beyond that, it provides a metaphor for structuring e-services portals. Orientation towards life/business events is an essential ingredient of proactive service design [6,7,[11][12][13][14].…”

Section: Related Workmentioning

confidence: 99%

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Designing Proactive Business Event Services

Kõrge¹,

Erlenheim

Draheim

2019

Electronic Participation

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In the last decade, effectiveness, efficiency and quality have been main objectives in the transformation of government services. Citizen orientation can be seen as the crucial driver behind these objectives. A contemporary theme in all of this is about proactive services. Proactive services switch the service delivery from reactive to proactive, thereby, promising a yet unforeseen level of quality. In this paper, we ask how to successfully design proactive business event services in the Estonian company registration portal. We investigate current problems of this e-service as encountered by Estonian entrepreneurs. We conduct qualitative interviews with experts from the government and micro-business owners that use the registration portal. Based on the findings, we give a set of recommendations for designing proactive business event services in the public sector.

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Section: Related Workmentioning

confidence: 99%

“…Schuppan and Köhl [14] consider research in proactive services (proactive government) in [14], as relevant for meeting citizens' expectations towards egovernment services and e-government service portals.…”

Section: Related Workmentioning

confidence: 99%

Designing Proactive Business Event Services

Kõrge¹,

Erlenheim

Draheim

2019

Electronic Participation

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“…However, while implementing one-stop services have shown to be challenging in municipalities [4] or within particular segments of government alone (e.g. [5]), reaching such a goal at the national level poses even a greater challenge. Indeed, government services may involve several public sector systems and organizations, which need to be re-structured towards increasing interoperability and collaboration [6].…”

Section: Introductionmentioning

confidence: 99%

Suomi.fi – Towards Government 3.0 with a National Service Platform

Yli-Huumo¹,

Päivärinta²,

Rinne³

et al. 2018

Lecture Notes in Computer Science

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The KaPa (Kansallinen Palveluarkkitehtuuri, in Finnish) program establishes the national e-government service platform in Finland. The platform, Suomi.fi, provides a one-stop portal for citizens and organizations to access both public and related private sector services. This research reports a case study of the platform by analyzing it in light of recent characteristics identified with the emerging concept of Government 3.0: openness and transparency, sharing, increased communication and collaboration, government re-organization through integration and interoperability, and use of new technologies. Our results contribute by concretizing the hitherto abstract and loosely defined concept of Government 3.0 by describing a timely and complex national e-government implementation in detail in light of such characteristics. Our study also suggests three emergent themes in relation to contemporary Government 3.0 characteristics: opening up technologies and solutions in addition to open data, cross-border integration and development, and the enhanced role of the private sector in both development activities and merging into the portfolios of one-stop services.

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“…Integrating public services from a citizen's point of view -even when these services are provided by different departments or authorities -is researched intensely and is often referred to as a 'one-stop government' [24,21,13,22]. However, one-stop shop governments that integrate different services are scarce [19] and mostly stuck in vague visions [1]. The ambition of the Flemish Regional Government in Belgium is to digitize all interactions from public authorities to citizens and businesses by 2020 [23].…”

Section: Introductionmentioning

confidence: 99%

“…https://www.w3.org/TR/json-ld-syntax/#the-context19 https://www.w3.org 20 http://mapping.semic.eu/ 21 https://www.w3.org/2009/08/skos-reference/skos.html…”

mentioning

confidence: 99%

Semantics in the wild

Buyle

Compernolle

Paepe

et al. 2018

Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance

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Public service fragmentation across more than 800 digital channels of government administrations in the region of Flanders (Belgium), causes administrative burden and frustrations, as citizens expect a coherent service. Given the autonomy of the various entities, the fragmentation of information and budget constraints, it is not feasible to rewire the entire e-gov ecosystem to a single portal. Therefore, the Flemish Government is building a smart digital assistant, which supports citizens on the governmental portals, by integrating status information of various transactions. This paper outlines our ongoing research on a method for raising semantic interoperability between different information systems and actors. In this approach, semantic agreements are maintained and implemented end-to-end using the design principles of Linked Data. The lessons learned can speed-up the process in other countries that face the complexity of integrating e-government portals.

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One Stop Government: Stalled Vision or a Matter of Design? - Empirical Findings from Social Services in Germany

Abstract: Abstract

Cited by 8 publications

References 38 publications

Designing Proactive Business Event Services

Designing Proactive Business Event Services

Suomi.fi – Towards Government 3.0 with a National Service Platform

Semantics in the wild

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