On the Role of Reviewer Expertise in Temporal Review Helpfulness Prediction
Mir Tafseer Nayeem,
Davood Rafiei
Abstract:Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and may contain spam, excessive appraisal, or unexpected biases. With the large volume of reviews and their uneven quality, the problem of detecting helpful reviews has drawn much attention lately. Existing methods for identifying helpful reviews primarily focus on review text an… Show more
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