On the Role of ExperienceLab in Professional Domain Ambient Intelligence Research

Abstract

Abstract. Concept development for professional domain AmI solutions involves different stakeholders than those for consumer products, and puts different requirements on experience test methods and facilities. Philips ExperienceLab facility for experience research is described, as well as trends and lessons learned from its use in the two domains.

Learning from the History of Innovation

“…For instance, 'design thinking for innovation' connects seeing things from the perspective of the user with making prototypes using the latest technological developments, e.g. by creating 'Experience Labs' where potential users experience an innovative concept in a very early stage to discover the social and psychological implications of various technologies (Van Loenen et al, 2010). Maintaining a dynamic balance in the field of tension between 'embeddedness' and 'footloose innovation' requires connecting global and local knowledge networks to exploit the diversity of perspectives that cultural diversity brings.…”