Brief description of the maintenance issues in SMI Shamsuddin et al. (2004) conducted a survey to study FBM issues faced by SMI. They have listed issues related to equipment maintenance, as follows: i. Lack of human resources, both in terms of number and skill or expertise; ii. Emphasis on short-term gains and lack of long-term plans; iii. Lack of state-of-the-art modern technology; iv. Lack of understanding about the role of technology;www.intechopen.com Efficient Decision Support Systems -Practice and Challenges From Current to Future 196 v. Insufficient funding for machinery investment; vi. Lack of time to think, and reengineering is expensive; vii. Operators have poor technical knowledge about the machine they are operating; viii. Poor participation from non-manufacturing units such as administration, marketing, and purchasing i.e. looking at the system from the point of sub optimization, which is contrary to Total Productive Maintenance or Total Quality Maintenance practices; ix. Overall low level equipment effectiveness evaluation, especially on availability, performance rates, and quality rates; and x. Slow response of the contractors on maintenance work. Saleh and Ndubisi (2006) highlighted that SMI lack a comprehensive framework to be used in solving critical issues. Later, Kittipong (2008) conducted more comprehensive studies on technology relationships in SMI. He conducted the surveys and identified 20 factors of technology relationship and innovations. He conducted hypotheses and concluded that technology expertise is the first priority for SMI success in the area of manufacturing. SMI should start to look at the technology escalation procedure and manage their vendors or contractors efficiently. He has suggested a further research direction for factorial and decisional analyses using longitudinal data in his thesis. This motivates this study to aid maintenance decision-making in FBM for SMI.
Effects of the machinery failures in SMIThe primary functions of most machines in industries are concerned, in some way, with the need to earn revenue or to support revenue earning activities. Poor machinery maintenance will lead to more emergency breakdowns. The breakdowns affect the production capability of physical assets by reducing output, increasing operational costs, and, thus, interfering with customer services. Machinery failures in SMI production lines will increase the operation cost and reduce their profit margin. ln brief, the effects of downtime are much greater than the cost of repairing the failures. For example, if a filling machine fails in a SMI production line, the end products will spill over. This also results in labour safety issues as well as business losses.