“…Knowledge-intensive business services (KIBS) like consulting, external R&D, software design, have long been recognized for their potential to generate and foster innovation in national and regional innovation systems (Figueiredo, Neto, Quelhas, & de Matos Ferreira, 2017; Fischer, 2015; Hertog, 2000; Miles, Kastrinos, Flanagan, Bilderbeek, Den Hertog, Huntink, & Bouman, 1995; Miozzo, Desyllas, Lee & Miles, 2016). The intensive interaction among the parties during the development and implementation of these services enables the exchange of knowledge, information and ideas (Lehrer, Ordanini, DeFillippi, & Miozzo, 2012).…”