On the Analytical Study of the Service Quality of Indian Railways Under Soft-Computing Paradigm
Saibal Majumder,
Aarti Singh,
Anupama Singh
et al.
Abstract:Indian Railway Catering and Tourism Corporation (IRCTC) is among the busiest railways reservation systems since the Indian Railways (IR) is the vital and economical mode of transportation in India. Hence, rating of the trains seems to be critical aspect for selecting an appropriate train for travelling. In this study, we have considered 7 vital attributes of 500 popular trains and rate their performance based on 7 important related attributes. For this purpose, we have employed 2 different approaches to analys… Show more
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