Proceedings.Twenty-First Annual Joint Conference of the IEEE Computer and Communications Societies
DOI: 10.1109/infcom.2002.1019332
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On service level agreements for IP networks

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Cited by 68 publications
(51 citation statements)
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“…For example a customer may request a bit rate with a certain minimum point-to-point delay or type of service (e.g., best effort), which is consistent with how service (in its limited form) is traded today [21]. Furthermore, this paper defines a service as a lowlevel network service that a network service provider offers to its customers.…”
Section: Connection Management Modelmentioning
confidence: 87%
See 1 more Smart Citation
“…For example a customer may request a bit rate with a certain minimum point-to-point delay or type of service (e.g., best effort), which is consistent with how service (in its limited form) is traded today [21]. Furthermore, this paper defines a service as a lowlevel network service that a network service provider offers to its customers.…”
Section: Connection Management Modelmentioning
confidence: 87%
“…Each point-to-point connection has an associated Service Level Agreement (SLA) that specifies the maximum bandwidth (provisioned amount), QoS class, location (ingress and egress routers), cost, and the term (connection duration) [21,28]. For this paper, i will uniquely identify a QoS class and connection.…”
Section: Optimal Connection Provisioning and Allocationmentioning
confidence: 99%
“…Uno de los objetivos de esta investigación es plantear un modelo general de acuerdo de nivel de servicio que incorpore los parámetros y mé-tricas de calidad de experiencia para el servicio de transmisión de video a través de una red de datos, por lo tanto se hizo un estudio detallado de los componentes de un SLA, el resultado de esto es una propuesta propia que abarca varios aspectos tocados por diferentes autores [2], [4], [8], [10] pero que además tiene la característica de incorporar nuevos conceptos y metodologías de evaluación. En acápites anteriores se definió lo relacionado con QoS, QoE, MOS y MDI, por lo tanto a continuación sólo se especificarán cuáles son las métricas que según este trabajo son las más relevantes y aplicables al modelo que se está planteando.…”
Section: Propuesta Propia De Slaunclassified
“…Además, en los artículos de referencia revisados [2], [4], [10], se observaron varias propuestas de planteamiento de un SLA. Sin embargo, ninguna de las referencias revisadas incorpora las metodologías de evaluación.…”
Section: Trabajos Relacionadosunclassified
“…These QoS requirements are typical metrics included in an SLA (e.g., see IN-TERNAP [25] as well as Martin and Nilsson [28]). As an end user of e-business applications, a customer is in general concerned about response time rather than throughput (for example, in an online business, an buyer often concerns about how soon his/her order will be processed and completed).…”
Section: Introductionmentioning
confidence: 99%