“…QF is a key component of the information access process (Bates, 1986; Belkin, Cool, Croft, & Callan, 1993; Blair & Maron, 1985; Hall, Negus, & Dancy, 1972; Kuhlthau, 1991; Marchionini, 1995; Oddy, 1977). It is also very hard (Beghtol, 1986; Belkin, Oddy, & Brooks, 1991, 1982; Swanson, 1960; Taylor, 1968; ter Hofstede, Proper, & van der Weide, 1996).…”