Older people as users and non-users of a video conferencing service for promoting social connectedness and well-being – a case study from Finnish Lapland

Airola, Ella; Rasi, Päivi; Outila, Marjo

doi:10.1080/03601277.2020.1743008

Cited by 27 publications

(31 citation statements)

References 29 publications

(45 reference statements)

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“…Studies were published between 2005 and 2020. While 12 studies were published before or in the year 2015 [ 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 , 55 , 56 ], 24 studies were published after the year 2015 [ 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 , 66 , 67 , 68 , 69 , 70 , 71 , 72 , 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80 ]. Studies were conducted in 11 different countries, with most of them being conducted in the USA

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Section: Resultsmentioning

confidence: 99%

“…Studies were conducted in 11 different countries, with most of them being conducted in the USA

. The majority of the included studies used a qualitative study design

[ 45 , 47 , 48 , 49 , 57 , 59 , 60 , 61 , 62 , 66 , 68 , 69 , 75 , 76 ]. Of the remaining studies, 12 were of quantitative nature [ 46 , 52 , 55 , 56 , 63 , 65 , 67 , 71 , 73 , 74 , 78 , 80 ], and 10 studies were considered as mixed methods studies [ 50 , 51 , 53 , 54 , 58 , 64 , 70 , 72 , 77 , 79 ].…”

Section: Resultsmentioning

confidence: 99%

“…Sample sizes

ranged from 5 [ 57 ] to 300 [ 63 ], with a majority of the participants being female. While most studies targeted older adults in general (with and without cognitive impairment), one third of the studies excluded older adults with cognitive impairment.…”

Section: Resultsmentioning

confidence: 99%

See 2 more Smart Citations

The Effects of Technological Interventions on Social Participation of Community-Dwelling Older Adults with and without Dementia: A Systematic Review

Heins

Boots

Koh

et al. 2021

JCM

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Social isolation in community-dwelling older adults with dementia is a growing health issue that can negatively affect health and well-being. To date, little attention has been paid to the role of technology in improving their social participation. This systematic review aims to provide a systematic overview of the effects of technological interventions that target social participation in community-dwelling older adults with and without dementia. The scientific databases Medline (PubMed), PsycINFO, CINAHL, Web of Science, and the Cochrane Library were systematically searched and independently screened by two reviewers. Results were synthesized narratively. The methodological quality of included studies was independently assessed by two reviewers. In total, 36 studies of varying methodological quality were identified. Most studies evaluated social networking technology and ICT training programs. Three studies focused on people with dementia. Quantitative findings showed limited effects on loneliness, social isolation, and social support. Nevertheless, several benefits related to social participation were reported qualitatively. Social interaction, face-to-face contact, and intergenerational engagement were suggested to be successful elements of technological interventions in improving the social participation of community-dwelling older adults. Rigorous studies with larger sample sizes are highly needed to evaluate the long-term effects of technology on the multidimensional concept of social participation.

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.…”

Section: Resultsmentioning

confidence: 99%

“…Studies were conducted in 11 different countries, with most of them being conducted in the USA

. The majority of the included studies used a qualitative study design

Section: Resultsmentioning

confidence: 99%

See 1 more Smart Citation

The Effects of Technological Interventions on Social Participation of Community-Dwelling Older Adults with and without Dementia: A Systematic Review

Heins

Boots

Koh

et al. 2021

JCM

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“…Although another possible explanation for barriers in this domain are that many of the social robots that were used were prototypes, it is also important to note that such issues were also raised in relation to the use of commercially available social robots such as Zora, Pepper and Giraff. Such challenges are not novel to social robots, as similar issues have been well-documented even amongst studies which used less novel or daily technology to conduct interventions [ 30 , 93 – 95 ]. These issues had repercussions on other implementation domains, as they resulted in negative perceptions by multi-level key stakeholders, including older people and people with dementia, family members and care professionals.…”

Section: Discussionmentioning

confidence: 99%

Barriers and facilitators to the implementation of social robots for older adults and people with dementia: a scoping review

et al. 2021

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Background Psychosocial issues, such as social isolation and loneliness among older adults and people with dementia, continue to pose challenges with a rapidly aging population worldwide. Social robots are a rapidly emerging field of technology, developed to help address the psychosocial needs of this population. Although studies have reported positive findings regarding their psychosocial benefits, their implementation in real-world practice remains a challenge. Nevertheless, little is known about the factors affecting their implementation. The purpose of this review is to provide a systematic overview of the barriers and facilitators affecting the implementation of social robots for older adults and people with dementia. Method The Arksey and O’Malley approach with methodological enhancement by Levac et al. was used to guide the conduct of this review. Seven electronic databases were searched. In addition, hand searching and backward citation tracing was conducted. Three independent reviewers were involved in the screening and data charting process. Findings were synthesised and categorised into the five domains outlined in the Consolidated Framework of Implementation Research (CFIR). Results A total of 53 studies were included in the final review. Most of the included studies were based in participants’ homes and in care facilities. Barriers and facilitators were mapped onto 18 constructs in the five domains of the CFIR. The most frequently cited barriers were mapped to the constructs within the domain of “Intervention characteristics”, where issues such as the complexity of using the technology and technical obstacles impeded implementation. Most facilitators were mapped onto the domain “Patient needs and resources”. Overall, existing research are disproportionately focused on the internal validity (i.e. characteristics) of social robots, and there is significantly less research investigating their external validity, such as organisational or wider contextual factors that can affect their implementation in real-world practice. Conclusion This review has identified and synthesised the breadth of evidence on the barriers and facilitators to the implementation of social robots for older adults and people with dementia. Future research should pay more attention to investigating the contextual factors, using an implementation framework, to identify barriers and facilitators to guide the implementation of social robots.

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“…However, unlike many other fields of healthcare, mental healthcare is as much an art as a science [ 12 ], with an effective therapeutic alliance an essential pre-requisite [ 13 , 14 ]. Although video calls in everyday life have become increasingly routine, they remain, for many patients, relatively novel and, for some, a thoroughly disconcerting experience [ 15 , 16 ] that could theoretically threaten the development and maintenance of therapeutic relationships with healthcare professionals.…”

Section: Introductionmentioning

confidence: 99%

If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations

2021

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COVID-19 has placed additional challenges on mental health services. Video consultations (VCs) have provided a short-term solution to lockdown restrictions but could also increase long-term capacity to meet the anticipated rising demand. A total of 7752 VCs were conducted over six weeks. Thematic analysis of 474 online survey responses identified twenty patient attributes that influenced staffs’ decisions to offer VCs. Their opinions were diverse, at times contradictory, and not always evidence based. There was reasonable consensus (and published evidence to support) of the probable suitability of VC for patients who: are IT savvy and suitably equipped; are teenagers; live in remote/rural locations; have caring responsibilities; have anxiety disorders or express a preference. No consensus was reached regarding eight attributes and there was a corresponding paucity of evidence, indicating the need for further research. Conversely, old age; paranoia, sensory impairment/communication difficulties; high risk and trauma/PTSD (posttraumatic stress disorder) were generally seen as contraindicated by staff, despite published evidence of success elsewhere. It may be possible to overcome staff’s reticence to offer these groups VCs. As staff are effectively the gatekeepers to VC interventions, it is important to understand and support them to overcome reservations that are contrary to the empirical evidence base. This will ensure that their initial anxieties do not become unnecessary barriers to services for those most in need. As with all mental healthcare, such decisions should be made collaboratively, and on an individual basis.

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Older people as users and non-users of a video conferencing service for promoting social connectedness and well-being – a case study from Finnish Lapland

Abstract: This is a self-archived version of an original article. This version usually differs somewhat from the publisher's final version, if the self-archived version is the accepted author manuscript.

Cited by 27 publications

References 29 publications

The Effects of Technological Interventions on Social Participation of Community-Dwelling Older Adults with and without Dementia: A Systematic Review

The Effects of Technological Interventions on Social Participation of Community-Dwelling Older Adults with and without Dementia: A Systematic Review

Barriers and facilitators to the implementation of social robots for older adults and people with dementia: a scoping review

If There’s Something Strange in Your Neighbourhood, Who You Gonna Call? Perceived Mental Health Service User Suitability for Video Consultations

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