Older Adults and Voice Interaction

Kowalski, Jarosław; Jaskulska, Anna; Skorupska, Kinga; Abramczuk, Katarzyna; Biele, Cezary; Kopeć, Wiesław; Marasek, Krzysztof

doi:10.1145/3290607.3312973

Cited by 84 publications

(17 citation statements)

References 12 publications

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“…A living lab study was conducted with older adults aged between 64 and 89 years [ 22 ] to explore older people’s interactions with a voice assistant (Google Home) and several connected smart home devices. Participants were asked to perform several relevant activities (eg, ask for information, control lights, fans, and a television [TV]) and were interviewed about their experiences.…”

Section: Introductionmentioning

confidence: 99%

Attitudes Toward the Use of Voice-Assisted Technologies Among People With Parkinson Disease: Findings From a Web-Based Survey

Duffy¹,

Synnott²,

McNaney³

et al. 2021

JMIR Rehabil Assist Technol

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Background Speech problems are common in people living with Parkinson disease (PD), limiting communication and ultimately affecting their quality of life. Voice-assisted technology in health and care settings has shown some potential in small-scale studies to address such problems, with a retrospective analysis of user reviews reporting anecdotal communication effects and promising usability features when using this technology for people with a range of disabilities. However, there is a need for research to establish users’ perspectives on the potential contribution of voice-assisted technology for people with PD. Objective This study aims to explore the attitudes toward the use of voice-assisted technology for people with PD. Methods A survey was approved for dissemination by a national charity, Parkinson’s UK, to be completed on the web by people living with the condition. The survey elicited respondent demographics, PD features, voice difficulties, digital skill capability, smart technology use, voice-assisted technology ownership and use, confidentiality, and privacy concerns. Data were analyzed using descriptive statistics and summative content analysis of free-text responses. Results Of 290 participants, 79.0% (n=229) indicated that they or others had noticed changes in their speech or voice because of the symptoms of their condition. Digital skills and awareness were reported on 11 digital skills such as the ability to find a website you have visited before. Most participants (n=209, 72.1%) reported being able to perform at least 10 of these 11 tasks. Similarly, of 70.7% (n=205) participants who owned a voice-assisted device, most of them (166/205, 80.9%) used it regularly, with 31.3% (52/166) reporting that they used the technology specifically to address the needs associated with their PD. Of these 166 users, 54.8% (n=91) sometimes, rarely, or never had to repeat themselves when using the technology. When asked about speech changes since they started using it, 25% (27/108) of participants noticed having to repeat themselves less and 14.8% (16/108) perceived their speech to be clearer. Of the 290 respondents, 90.7% (n=263) were not concerned, or only slightly concerned, about privacy and confidentiality. Conclusions Having been added to the homes of Western society, domestic voice assist devices are now available to assist those with communication problems. People with PD reported a high digital capability, albeit those who responded to a web-based survey. Most people have embraced voice-assisted technology, find it helpful and usable, and some have found benefit to their speech. Speech and language therapists may have a virtual ally that is already in the patient’s home to support future therapy provision.

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Section: Introductionmentioning

confidence: 99%

Attitudes Toward the Use of Voice-Assisted Technologies Among People With Parkinson Disease: Findings From a Web-Based Survey

Duffy¹,

Synnott²,

McNaney³

et al. 2021

JMIR Rehabil Assist Technol

View full text Add to dashboard Cite

show abstract

“…Results also suggest that the likability of VUIs is associated with high perceived usability and perceived accessibility [7,11,26]. Usefulness was also measured in [7] and in that case high participant ratings of perceived usability and accessibility correlated with high ratings of usefulness.…”

Section: Older Adults' Perception Of Vuismentioning

confidence: 77%

“…Many studies assessed whether older adults prefer voice interfaces compared to other interfaces. Several results suggested older adult participants do favor voice interfaces over other interface options such as clicking, keyboards, and touch screens [7,9,11,18]. However, interface preference was not consistent across all papers.…”

Section: Older Adults' Perception Of Vuismentioning

confidence: 98%

Older Adults' Perception and Use of Voice User Interfaces

Stigall

Waycott

Baker

et al. 2019

Proceedings of the 31st Australian Conference on Human-Computer-Interaction

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Voice User Interfaces (VUIs) are quickly becoming ubiquitous. The natural language interface of VUIs may be more usable for some groups of users, such as those who may face challenges using physical input methods including older adults and people living with a disability. This study explores research on the use of VUIs by one such group, older adults. We conducted a systematic literature review of research published in the Association of Computing Machinery Digital Library that addresses perception and use of VUIs by older adults. We identified an emerging body of research examining older adults' use and perceptions of VUIs. This research revealed several potential benefits of voice interaction for older adults while also highlighting how the novelty of the technology may be a barrier to adoption. We conclude with a call for further HCI research in this area. CCS CONCEPTS• Human-centered computing → Natural language interfaces; HCI design and evaluation methods; • General and reference → Surveys and overviews.

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“…A growing body of work is investigating how smart speakers can optimize opportunities for healthy aging among older adults (Choi et al, 2020;Kowalski et al, 2019;Marston & Samuels, 2019;Trajkova & Martin-Hammond, 2020). Despite the increased interest, we have found no studies to date regarding low-income, senior housing residents' perceptions of smart speakers.…”

Section: Introductionmentioning

confidence: 84%

Attitudes and Perceptions Toward Voice-Operated Smart Speakers Among Low-Income Senior Housing Residents: Comparison of Pre- and Post-Installation Surveys

Chung

Bleich

Wheeler

et al. 2021

Gerontology and Geriatric Medicine

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Smart speakers have the potential to support independent living and wellness among low-income senior housing (LISH) residents. The aim of this study was to examine and compare LISH residents’ attitudes and perceptions toward smart speakers at two time points: before and after technology use ( N = 47). A descriptive survey was administered to ask questions about hedonic motivation, perceived ease of use, self-efficacy, perceived usefulness of some potential or existing smart speaker features, cost, and privacy. Participants were initially favorable toward using a smart speaker and its digital agent (e.g., Alexa) as a daily assistant and wellness tool. They especially liked the smart speaker’s potential functionality of detecting harmful events and notifying someone to receive immediate help. The comparison of pre- and post-use responses revealed non-significant declines in most items, with the exception of willingness to use Alexa as a reminder system ( p < .01), asking Alexa for help ( p < .01), and asking for help in using Alexa ( p < .01). This finding may reflect confusion or frustration with the device among participants. We conclude with recommendations for the design of smart speakers specifically tailored to the needs of LISH residents.

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Older Adults and Voice Interaction

Cited by 84 publications

References 12 publications

Attitudes Toward the Use of Voice-Assisted Technologies Among People With Parkinson Disease: Findings From a Web-Based Survey

Attitudes Toward the Use of Voice-Assisted Technologies Among People With Parkinson Disease: Findings From a Web-Based Survey

Older Adults' Perception and Use of Voice User Interfaces

Attitudes and Perceptions Toward Voice-Operated Smart Speakers Among Low-Income Senior Housing Residents: Comparison of Pre- and Post-Installation Surveys

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