Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery

Gerow, Jennifer E.; Miller, Janis L.

doi:10.4236/jssm.2010.31001

JSSM

2010

DOI: 10.4236/jssm.2010.31001

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Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery

Jennifer E. Gerow

Janis L. Miller

Abstract: The service sector is growing in importance in the US, particularly in B2B contexts. Despite this, research

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Cited by 6 publications

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Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach

Ayanso

Lertwachara

2015

Journal of Computer Information Systems

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Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery

Abstract: The service sector is growing in importance in the US, particularly in B2B contexts. Despite this, research

Cited by 6 publications

References 152 publications

Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach

Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach

Better Safe than Sorry: A Study of Investigating Individuals’ Protection of Privacy in the Use of Storage as a Cloud Computing Service

Growing older and social sustainability: considering the ‘serious leisure’ practices of the over 60s in rural communities

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