Off-the-shelf assessment of information ergonomics

Okkonen, Jussi; Heimonen, Tomi; Bordi, Laura

doi:10.1145/3131085.3131093

Cited by 3 publications

(4 citation statements)

References 24 publications

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“…Although Okkonen et al's [14] findings did not necessarily show that multitasking and task switching have negative effects, changing tasks or task types caused increases in measured stress levels. To gain a more comprehensive view of this issue, external interruptions (such as incoming emails, messages, or phone calls) should be extracted from the rest of the data, because they cause significant distractions from the workflow.…”

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confidence: 84%

“…Results from the HRV, log, and questionnaire data provided a starting point for the discussions. According to Okkonen et al [14], the combined measures of logging and HRV provide beneficial background information for developing information ergonomics. Summaries of preliminary results from the log data, psychophysiological measurements, and questionnaire responses were distributed to the workshop participants, which gave them an overview of their computer-mediated tasks, stress levels, and subjective assessments.…”

Section: Data Collectionmentioning

confidence: 99%

“…Stress and events occurring in the digital environment have been found to be correlated [14]. It seems that when a person can work at the pace and with the methods he or she is accustomed, he or she experiences ease of work and control, both of which are associated with lower stress levels.…”

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confidence: 99%

“…Even a certain number of habit-and experience-induced automatic behaviors in ICT use can be beneficial in streamlining work [15]. Conversely, changing tasks or task types can trigger increased stress levels [14].…”

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confidence: 99%

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Employee-developed ways to enhance information ergonomics

Bordi

Okkonen

Mäkiniemi

et al. 2017

Proceedings of the 21st International Academic Mindtrek Conference

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Information intensity has increased in many work tasks, requiring employees to process large quantities of information using ever-changing technologies. This increased load can have a negative effect on employee well-being, which has increased the need to pay attention to information ergonomics. This paper examines the strategies and practices that employees have developed to enhance information ergonomics. A qualitative content analysis was applied to the research data, which was collected from group discussions conducted in nine workshops (n = 36). The results indicate that social conventions and practices, such as the shared understanding of rules within a work community, are important in decreasing information load. Methods for enhancing information ergonomics are divided into four main themes: digital communication rules and etiquette, opportunities for uninterrupted work, end-user-driven technology implementation, and prioritization of work. The findings are discussed with respect to previous research. 1 INTRODUCTION 1.1 Information Load and Employee Well-Being in Digitalizing Work Digitalization has influenced work life in many ways, affecting how work is organized. Working life statistics show that the use of computers at work by workers in various fields is increasing [1]. The use of robots and smart systems is also growing. These developments offer advantages and disadvantages. For example, employees may be more easily connected to each other, but they are also available all the time, which can have a negative impact on work-life balance [2]. The expanded use of information and communication technology (ICT) has increased the information intensity in many tasks. Workers are often required to process massive quantities of information, an amount that grows as the number of information and communication channels increase. This workload can be difficult to manage, and even cause information overload [3]. The digital work environment, especially communication channels, may inflict continual interruptions, which can decrease control over one's work, increase one's workload, and cause frustration and stress [4-6]. A type of stress related to the use of technology at work is technostress. Typical symptoms include anxiety, exhaustion, and cynicism [7]. Technostress stems not only from direct human interaction with ICT but also from attitudes and thoughts regarding ICT implementation in organizations and the digitalization of society (e.g., fear of losing one's job because of technological innovations; [8, 9]). Typical technostress creators include techno-overload (e.g., an employee is forced to change work methods due to a new technology), techno-invasion (e.g., constant availability or connection to work due to technology), techno-complexity (e.g., technologies are difficult to use), techno-insecurity (e.g., fear of losing one's job due to a new technology), and techno-uncertainty (e.g., constant changes in technology) [9, 10]. Technostress may have

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confidence: 84%

Section: Data Collectionmentioning

confidence: 99%

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confidence: 99%

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confidence: 99%

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Employee-developed ways to enhance information ergonomics

Bordi

Okkonen

Mäkiniemi

et al. 2017

Proceedings of the 21st International Academic Mindtrek Conference

Self Cite

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Digitalization in knowledge work: the dream of enhanced performance

2018

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The Importance of the Study and Work Environment Ergonomics for Today’s and Future Managers and Logistics Specialists

Tumová

Mičiak

Bodingerová

et al. 2022

LOGI – Scientific Journal on Transport and Logistics

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Ergonomics in the work environment represents an important area since the non-compliance with it negatively affects people’s health. To create sustainable working conditions for employees in the future, today’s students – future managers, logistics specialists, and entrepreneurs need to be approached. The paper presents pilot research oriented towards the awareness of ergonomics and its merit in relation to health and productivity while studying and performing sitting work tasks. The meaning of this was raised by the Covid-19 pandemic impacts and an increase in the home office and distant studying. Also, the paper combines arguments from secondary data sources with obtained primary data. The main goal was to gather evidence justifying active engagement of logistics managers in ergonomics, as well as setting logistics processes respecting ergonomics requirements. The main findings underline the need for logistics specialists and employees themselves to be aware of ergonomics principles so that human well-being can be sustainably achieved.

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Off-the-shelf assessment of information ergonomics

Cited by 3 publications

References 24 publications

Employee-developed ways to enhance information ergonomics

Employee-developed ways to enhance information ergonomics

Digitalization in knowledge work: the dream of enhanced performance

The Importance of the Study and Work Environment Ergonomics for Today’s and Future Managers and Logistics Specialists

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