“…This can result in emotional exhaustion and stress, and may lead to burnout if not managed effectively (Bassett and Lloyd, 2001;Brown and Pranger, 1992;Bregar et al, 2011;Maslach et al, 2001). High levels of stress and burnout are, in turn, associated with decreased patient satisfaction, and with diminished work efficiency and high staff turnover rates in healthcare professionals (Edwards and Burnard, 2003;Stafford-Brown and Pakenham, 2012).…”