Obstacle-Aware Resource Allocation in Business Processes

Automatic Resource Allocation in Business Processes: A Systematic Literature Survey

“…For workload, availability of a resource is considered most often ( 10studies) [4,26,27,34,35,43,52,64,68,72]. Fourteen studies consider the role attribute [5,7,12,15,22,24,34,35,50,59,62,63,65,69]. We found that the role is most often encoded directly as an attribute (9 studies) [5,7,15,22,24,35,50,62,63].…”

“…Fourteen studies consider the role attribute [5,7,12,15,22,24,34,35,50,59,62,63,65,69]. We found that the role is most often encoded directly as an attribute (9 studies) [5,7,15,22,24,35,50,62,63].…”

“…Depending on the background of the research the resource definition varies accordingly. In this work, we looked at all the different definitions provided [2,5,7,9,16,20,30,45,60,62,63,65,68,72] and summarized them. According to them, we define a resource in the context of a business process is defined as follows:…”

“…Eleven primary studies use them for preparation and five of them as input to the resource allocation technique directly. Eight out of the eleven studies in the former class employ the process data to identify some insights on resources of the process (i.e., characteristics of resources), e.g., their previous performance [2,26,36,70], their expertise [2,5,38], their workload [2,5,70], their team compatibility [34],…”

“…Performance ( 1) Priority ( 4) Required (30) 29, 60, 63, 71, 72] and time (4 studies) [5,22,56,63] as performance criteria. Twenty studies consider workload [2, 4, 5, 18, 19, 21, 26, 27, 34, 35, 43, 45, 52, 62, 64-66, 68, 70, 72].…”