Nutzung von Felddaten in der qualitätsgetriebenen Produktentwicklung und im Service

Edler, Andreas; Ingenieurwissenschaften, Doktor der

doi:10.14279/depositonce-370

Cited by 5 publications

(1 citation statement)

References 14 publications

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“…They defined it as "product-related information that is created after the product is sold to the end customer and before the product is no longer useful for a user" (Wellsandt et al, 2015). This term is similar to field data (Edler, 2001), in-service information (Jagtap and Johnson, 2011), and field feedback (Petkova, 2003), but it indicates where the information comes from in the product life cycle without constraining it to a specific data source, format, or content. This distinction is subtle but necessary, in our view, to better connect it to the extensive conceptual world of PLM.…”

Section: Information Flows In Product Lifecycle Managementmentioning

confidence: 99%

Understanding Users and Products in Product Development: The Application of Product Usage Information and Its Challenges

Deng¹,

Wellsandt²,

Hribernik³

et al. 2021

Proc. Des. Soc.

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The need to understand users and products is one of the cores for product success. There are many ways to reach this understanding,such as,interviews and consumer cocreation. This study put a focus on the application of product usage information (PUI). Although amount of product-related information is available in the middle of a product's life, producers have not realized the full potential of these data in product development. The academic literature describes various use cases that outline how PUI supports this kind of understanding, and eventually benefits product development. Each of them provides fragmented information from certain perspectives. This diversity and the lack of systematic overview facilitates a fragmentation in the research of PUI usage in product development. To have an initial and unified overview of PUI's value on the understanding of users and products, this paper conducted a combination of systematic and descriptive review to form a sample with 12 papers. The result indicates that PUI increases producer's understanding about the product, its users and the context of usage. However, producers need to address several challenges if they want to apply PUI in product development successfully.

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Section: Information Flows In Product Lifecycle Managementmentioning

confidence: 99%

Understanding Users and Products in Product Development: The Application of Product Usage Information and Its Challenges

Deng¹,

Wellsandt²,

Hribernik³

et al. 2021

Proc. Des. Soc.

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Complaint management using the extended 8D-method along the automotive supply chain

Behrens

Wilde²,

Hoffmann

2007

Prod. Eng. Res. Devel.

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The integration of suppliers and customers into the supply chain is a constant objective for companies in a network of production resources, especially in the automotive industry. Complaints of OEMs and suppliers in this field of business must be processed with high urgency and precision by the complaint management. To allow an efficient flow of information, a method and a software prototype have been developed to work on complaints along the supply chain. The extended 8D-method can be applied to an unlimited number of customer-supplier-relations along the supply chain. A web service provides the data transport, implementing parts of the data model QDX, which is about to form a standard for the exchange of quality related information in the automotive industry of Germany. The applied methods and concepts are described in this paper.

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Design Flaws and Quality-Related Feedback in Product Development

Gries¹,

Ingenieurwissenschaften²

2007

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Nutzung von Felddaten in der qualitätsgetriebenen Produktentwicklung und im Service

Cited by 5 publications

References 14 publications

Understanding Users and Products in Product Development: The Application of Product Usage Information and Its Challenges

Understanding Users and Products in Product Development: The Application of Product Usage Information and Its Challenges

Complaint management using the extended 8D-method along the automotive supply chain

Design Flaws and Quality-Related Feedback in Product Development

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