Humanization, participation, presentation etyle, and feedback are four areas to consider in planning for a group's e#ective use of the telephone.Teleconferencing, distant two-way telephone discussion between two or more groups, is a relative newcomer to communications media. Growing interest in teleconferencing on the part of business and education is being fostered by the need to develop easy, fast, and effective ways to communicate with others, and by the growing scarcity of resources, particularly those related to travel (16). Increasing use of teleconferencing has created a need to develop guidelines for the "software" that is to be used and to design a program that will be effective as well as satisfying to the participants.To develop guidelines for software design, a survey was made of the literature in teleconferencing and in related fields in the social sciences and education., Using this as a base, extensive interviews were conducted with experienced "programmers" (individuals who had used teleconferencing as a n instructional or training medium) who had planned, implemented, and evaluated programs over a period of years. From a comparison of accepted theory and current practice, we were able to isolate four separate areas which appeared to relate to Mavis Monson is the Instructional Design Coordinator for the teleconference networks administered by Instructional Communications Systems, University of Wisconsin-Extension, assisting faculty in program design and evaluation.
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