Nurturing a FinTech ecosystem: The case of a youth microloan startup in China

Leong, Carmen; Tan, Barney; Xiao, Xiao; Tan, Felix Ter Chian; Sun, Yuan

doi:10.1016/j.ijinfomgt.2016.11.006

Cited by 225 publications

(156 citation statements)

References 8 publications

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“…Although a number of competing definitions of fintech have been proposed, we adopt the following definition in our study. Fintech is defined as design and delivery of financial products and services through technology [24]. Financial services encompass a broad range of services that include payments, wealth management, lending, capital markets and insurance among others [23].…”

Section: Fintechmentioning

confidence: 99%

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The Role of Information Technology in Fintech Innovation: Insights from the New York City Ecosystem

Mamonov

2020

Lecture Notes in Computer Science

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Fintech is an active area of innovation and a rapidly growing sector of the economy, yet relatively little is known about how information technology contributes to innovation in fintech. We draw on the business model canvas framework and we examine the role of information technology in the business models of leading fintech startups in the New York City fintech ecosystem. We find that information technology plays a key role across nearly all components of the business models, orchestrating resources and processes to efficiently deliver personalized financial services to customers. Focusing on the IT-enabled value propositions across the fintech startups in our sample, we find that the startups tend to emphasize low-cost offerings that may pose a threat to incumbent business models in financial services.

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Section: Fintechmentioning

confidence: 99%

“…Fintech, defined as design and delivery of financial products and services through technology [24], is one of the most active areas of startup innovation. Forecasts for the global fintech market suggest that global fintech revenues will reach $300 billion by 2023 [27].…”

Section: Introductionmentioning

confidence: 99%

The Role of Information Technology in Fintech Innovation: Insights from the New York City Ecosystem

Mamonov

2020

Lecture Notes in Computer Science

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“…The only studies related in this area is in the applied engineering literature exploring the customer behavioural intentions to use a FinTech service. However, all of these are case studies and focused in developing or South-East countries such as China (Chuang, Liu, and Kao 2016;Leong et al 2017), Korea (Kim et al 2016) and Bangladesh (Siddik et al 2014). Furthermore, these studies focus on successful FinTech adoption.…”

Section: Gap Four: Reaching Vulnerable and Excluded Customers In Bothmentioning

confidence: 99%

Fintech and the Future of Financial Services: What Are the Research Gaps?

Kavuri¹,

Milne²

2019

SSRN Journal

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New financial technologies (FinTech) have erupted around the world. Consequently, there has been a considerable increase in academic literature on FinTech over the last five years. Research tends to be scantily connected with no coherent research agenda. Significant research gaps and important questions remain. There is much work to be done before this area becomes an established academic discipline. This paper offers coherent research themes formulated through focus group meetings with policymakers and academics, and also based on a critical assessment of the literature. We outline seven key research gaps with questions that could form the basis of academic study. If these are addressed it would help this area become an established academic discipline. AbstractNew financial technologies (FinTech) have erupted around the world.Consequently, there has been a considerable increase in academic literature on FinTech over the last five years. Research tends to be scantily connected with no coherent research agenda. Significant research gaps and important questions remain. There is much work to be done before this area becomes an established academic discipline. This paper offers coherent research themes formulated through focus group meetings with policymakers and academics, and also based on a critical assessment of the literature. We outline seven key research gaps with questions that could form the basis of academic study. If these are addressed it would help this area become an established academic discipline.

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“…Os sistemas de gerenciamento de relacionamento com clientes (CRM), são um tipo de sistema de informações que permitem que as organizações entrem em contato com os clientes. Através da coleta, armazenagem e análise de dados dessa relação proporciona-se uma visão abrangente do mercado, de acordo com pesquisas de Gai, Qiu, & Sun, 2018. O SCRM, ou CRM social, pode ser descrito como a expansão natural do CRM, com uma mudança na estratégia de marketing, citado por Leong, Tan, Xiao, Tan, & Sun, 2017. Parte-se do pressuposto de envolvimento do cliente em uma abordagem colaborativa que busque a satisfação real das necessidades (De Muylder, Araujo, Isnard, Oliveira, Vasconcelos, 2018).…”

Section: Gerenciamento Do Relacionamento Com Clientes Em Mídia Socialunclassified