“…Certain behaviors may be due to underlying pain (Malara et al, ; Pieper et al, ), and communication difficulties leave staff unsure about interpreting individual care needs (Midtbust, Alnes, Gjengedal, & Lykkeslet, ; Monroe, Parish, & Mion, ). The finding that nursing staff want to devote personal attention and make a connection with the individual further supports previous statements about the importance of a person‐centered approach in dementia care (Kitwood & Bredin, ) and in palliative care for persons with dementia (Bolt, van der Steen, Schols, Zwakhalen, Pieters, & Meijers, ; van der Steen et al, ). However, as in this study, nursing staff previously expressed concerns on how to achieve this with increasing work demands, scarce resources, and a lack of time (Midtbust, Alnes, Gjengedal, & Lykkeslet, ; Smythe et al, ).…”