Aims: To explore health care professionals' perspectives of dignified care and experiences of providing care.
Background:Although 'care' and dignity in care are seen as central to the delivery of good care by patients, families and professionals, we still lack a clear understanding of what these, often contested and elusive concepts, mean in the practice setting, particularly from the perspective of health care professionals.
Design:Interview based qualitative research design.
Methods:In-depth interviews were conducted with health care professionals working in four NHS trusts. Data were collected between June -November 2012. Interviews were audiorecorded, transcribed and analysed using thematic analysis.Findings: 48 health care professionals took part in this interview based study. Two main themes that encapsulated how care and dignity in care is enacted by professionals were identified: focusing on the 'little' things that matter to both professionals and patients; and improving care by making poor care 'visible'.
Conclusion:Our findings show that the 'little things' in care allow professionals to 'care for' but also 'care about' patients, suggesting that these two aspects of caring become intrinsically interlinked. Our findings also suggest that 'making poor care visible' challenges engrained and task rather than human focused care in a non-threatening way, which can be the catalyst for providing care that is caring and dignified.Keywords: nursing, health care professionals' perspectives, dignified care, caring, older people, qualitative methods, good care 3
SUMMARY STATEMENT
Why is this research or review needed?• We know that patients and their families view dignity in care and a caring attitude by health care staff as crucially important to their care.• However, care and dignity in care have been described as elusive and contested concepts.• We need to understand health care professionals' understanding and perspectives of care and dignity and how these are enacted in practice.
What are the key findings?• Nurses enact dignity in care by focusing on the 'little' things that matter to both patients and themselves in terms of their professional understanding of care.• Making poor care 'visible' allows health care professionals to challenge breaches of dignified care in a non-threating way and improve care.How should the findings be used to influence policy/practice/research/education?• Health care professionals should focus on such 'little' things as the 'big' things in providing dignified care that reflects caring 'for' and 'about' patients.• As such, individualised care is more meaningful in enacting dignified care than processes such as 'red peg' initiatives.• Managers in NHS settings should emphasise the importance of such 'little' things and provide staff with the resources to challenge poor care by making these situations 'visible' in a non-threatening way.