Nurses’ views on the impact of mass media on the public perception of nursing and nurse–service user interactions

Hoyle, Louise; Kyle, Richard G.; Mahoney, Catherine

doi:10.1177/1744987117736363

Cited by 25 publications

(29 citation statements)

References 34 publications

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“…Unfortunately, media portrayal of healthcare delivery and many fictional dramatisations, has historically tended to focus on the roles of physicians and nurses, often with outdated gender stereotypes and professional hierarchies (Mitchell, 2019). Nurses viewed media portrayal of their profession predominantly negatively influencing public views and expectations about nurses and contributing to low staff morale (Hoyle et al, 2017). Similarity, negative portrayal of pharmacist was observed in another retrospective observational descriptive study exploring film and television portrayals of pharmacists from 1970 to 2013 (Yanicak et al, 2015).…”

Section: Introductionmentioning

confidence: 57%

Perceptions of who is in the healthcare team? A content analysis of social media posts during COVID-19 pandemic

El-Awaisi

O’Carroll

Koraysh

et al. 2020

Journal of Interprofessional Care

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Social media posts can be used to explore public perceptions of interprofessional teams and healthcare professionals. The aim of this study was to use social listening technique to explore unfiltered public perceptions of the professionals involved in healthcare teams during the COVID-19 pandemic, in a naturalistic online setting, and to elaborate on the emotional reactions in response to an online social media post. A cross-sectional retrospective review of comments on a specific social media post was conducted between 15 March and 28 April 2020 using summative content analysis. One image that was widely circulated on social media platforms with two questions: 'Who society thinks works at hospital? versus who really works at hospitals?' was selected. Three platforms were searched, Facebook®, Twitter®, and LinkedIn®. Only publicly available posts were included. Out of the initial 40 posts identified, 21 posts which had 1759 comments were analysed and 1576 were included for coding. Of the emerging nine themes, perceptions of who is in the team was the largest (40.5%, n = 639), followed by agreement (23.1%, n = 364) and feeling excluded (16.2%, n = 255). Of emotional expressions, 42.1% were positive and 57.9% negative. The most frequent emotions were frustration (54.4%, n = 857) followed by gratitude (16.3%, n = 257) and relief (15.9%, n = 250). The post brought considerable attention to the role of the interprofessional team and generated many feelings of frustration and exclusion. For this reason, the response to this social media post is very important and not to be overlooked. Healthcare professionals need to work together to strengthen their presence as an interprofessional team, united to deliver safe effective quality care for patients. The current COVID-19 pandemic and the media attention should be taken as an opportunity by the interprofessional community to work together to combat negative media stereotypes. Further research is warranted on public perceptions of the healthcare team.

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Section: Introductionmentioning

confidence: 57%

Perceptions of who is in the healthcare team? A content analysis of social media posts during COVID-19 pandemic

El-Awaisi

O’Carroll

Koraysh

et al. 2020

Journal of Interprofessional Care

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“…One potential impact of this media framing is on public perceptions of health professionals and health services: research suggests that the media exerts considerable influence on the public's perceptions of healthcare professionals and influences the decisions individuals take about their own and their families' health (Hoyle et al, 2017), though this relationship is complex and needs further attention from audience focused research (Seale, 2003). Balkham and Alderson (2017) suggest that a combination of increased patient expectation, prolonged media interrogation of GPs, continued scrutiny of public sector pay and scandals related to the NHS have brought the integrity of the medical professions into question.…”

Section: Discussionmentioning

confidence: 99%

Representations of the National Health Service (NHS) in UK print media

Walker

Hanna

Raisborough

2020

Health Promotion International

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Generating negative news coverage of state welfare provision has been identified as a strategy designed to create public support for radical policies aimed to reduce such provision. To date, research of this kind has focused on scandals and crises. However, little is known about the complex relationship between media representations of specific events, and those of media representations in the lead up to these events, what we refer to as periphery representations. Employing a content and frame analysis, this paper analyses the frequency and intensity of peripheral representations of the National Health Service (NHS) in the British print media for 1 week a month before and for 1 week during three key events in recent NHS history: the official consultation period for the Health and Social Care Act; the publication of Five-Year Forward View, and the first Junior Doctor Strike. This article finds that negative NHS representations in articles that are peripheral to particular topical issues of controversy evidence fluctuations, amplifications and intensities across time periods, depending on the particular context. The paper concludes by arguing that repetition of negative themes in news helps to build a sensibility of ‘inadequacy’ of vital services. We hope that this focus on the ways in which amplifications and de-amplifications in negative intensity of peripheral NHS representations across time and content, helps to contribute to debate about the complex interplay between public health services, media representation and policy consent.

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“…Nurses perceive the media framing of health services to be predominately negative and feel that media reporting can impact negatively on their work (Hoyle et al., 2017). The reporting also does not reflect the wider context and contributing factors toward WPV within the health care setting.…”

Section: Discussionmentioning

confidence: 99%

“…Media reporting shapes and is shaped by public attitudes and interests (Hoyle, Kyle, & Mahoney, 2017; Van Bekkum & Hilton, 2013). This means that how the media frames particular stories related to health care services and professionals can influence the public’s perceptions of those people and services (Hoyle et al., 2017). In his seminal work, Goffman (1974) suggested that people interpret what is going on around them through social and natural frameworks that help shape individuals’ understandings of their social worlds.…”

Section: Introductionmentioning

confidence: 99%

Media Depictions of “Unacceptable” Workplace Violence Toward Nurses

Hoyle

Smith

Mahoney

et al. 2018

Policy, Politics, & Nursing Practice

Self Cite

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Violence and aggression towards nurses are global concerns. Despite repeated research on causal factors and widespread "zero tolerance" campaigns, rates of violence and aggression have not declined. Violence and aggression towards nurses can negatively affect their health and ultimately patient care. Media reporting of violence and aggression towards nurses might shape people's perceptions of the profession, perhaps impeding nurse recruitment and retention efforts in the face of global nursing shortages. The purpose of this study was to determine how print media in Scotland depicted reports of violence and aggression towards nurses. We used qualitative thematic analysis of newspaper articles and online news reporting of incidents of violence and aggression towards nurses between June 1, 2006 and May 31, 2016. Searches of Nexis and BBC News Online databases returned 92 relevant newspaper articles. Standards for Reporting Qualitative Research (SRQR) informed presentation of results. Key themes included blame (of perpetrator or senior management), helplessness (of nurses specifically or victimization), culture (social or organizational), and prevention and reduction measures. We concluded that media coverage of violence and aggression was overwhelmingly negative and reductionist. Normalization of violence and aggression was an accepted and acceptable part of the nursing role. We conclude with recommendations for policy and call for nurse leaders to challenge this culture of acceptability, especially to support recruitment and retention of nursing staff.

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Nurses’ views on the impact of mass media on the public perception of nursing and nurse–service user interactions

Cited by 25 publications

References 34 publications

Perceptions of who is in the healthcare team? A content analysis of social media posts during COVID-19 pandemic

Perceptions of who is in the healthcare team? A content analysis of social media posts during COVID-19 pandemic

Representations of the National Health Service (NHS) in UK print media

Media Depictions of “Unacceptable” Workplace Violence Toward Nurses

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