Nurses’ experiences of using a smart mobile device application to assist home care for patients with chronic disease: a qualitative study

Abstract

This study provides relevant information about the benefits, disadvantages, risks and limitations of nurses' use of Line. The study also provides suggestions for software programmers and future organisational strategy and development.

Nurses' use of mobile instant messaging applications: A uses and gratifications perspective

“…These differences mainly lie on the type of study participants since previous studies (Birnholtz, ; Quan‐Haase & Young, ) often gather data from non–health care professionals. Nonetheless, the results support previous studies where MIM applications were extensively used for information exchange (Chiang & Wang, ; Ganasegeran et al, ; Johnston et al, ; Kelahmetoglu & Firinciogullari, ; Mobasheri et al, ). Since privacy concerns and confidentiality breaches are always associated with the use of social media for clinical practice (Jones & Hayter, ; Kung & Oh, ), Filipino nurses should be aware of these risks and adhere to both local (Board of Nursing–Philippines, ) and international (International Council of Nurses, ) ethical guidelines of maintaining patient privacy and confidentiality when engaging with information exchange via MIM applications.…”

“…Since most hospitals in the Philippines do not provide adequate technologies to support nurses' communication and information needs (Bautista & Lin, ), it is somewhat inevitable for them to use commercially available MIM applications to accomplish work. Contrary to previous studies where MIMs applications were only thought to be used exclusively for information exchange (Chiang & Wang, ; Ganasegeran et al, ; Johnston et al, ; Kelahmetoglu & Firinciogullari, ; Mobasheri et al, ), this study acknowledges that nurses also have social and emotional needs as reflected by their use of MIM applications for socialization and catharsis.…”

“…In one UK study, 13.8% (n = 70/509) of nurses used WhatsApp for clinical communication as compared with 33.1% (n = 90/272) of medical doctors (Mobasheri et al, ). In a qualitative study examining the use of Line among home care nurses in Taiwan (N = 17), results indicate that its use was perceived to reduce medical care and consumption, reduce nurse workload and stress, and enhance nurse‐patient relationship (Chiang & Wang, ). However, some of the barriers preventing nurses from using Line include lack of organizational incentives and disturbance to personal life (Chiang & Wang, ).…”

“…In a qualitative study examining the use of Line among home care nurses in Taiwan (N = 17), results indicate that its use was perceived to reduce medical care and consumption, reduce nurse workload and stress, and enhance nurse‐patient relationship (Chiang & Wang, ). However, some of the barriers preventing nurses from using Line include lack of organizational incentives and disturbance to personal life (Chiang & Wang, ). Studies regarding WhatsApp use among medical doctors in the United Kingdom (Johnston et al, ), Malaysia (Ganasegeran, Renganathan, Rashid, & Al‐Dubai, ), and Turkey (Kelahmetoglu & Firinciogullari, ) also indicate that it is beneficial in their work and is primarily used to efficiently exchange clinical information.…”

Effectiveness of digital technologies to support nursing care: results of a scoping review

“…Only three of the ten studies yielded positive results, all of which are situated in outpatient long-term care [50][51][52]. In contrast to these, there are three studies without any signi cant positive effects [53][54][55], and four studies with ambivalent results [56][57][58][59]. The outcomes analysed in these studies are quite diverse.…”