Nurse-to-Nurse Hostility, Confrontational Anxiety, and Emotional Intelligence: An Integral, Descriptive Pilot Study

Mediating Effect of Job Satisfaction on the Relationship Between Emotional Intelligence and Perceived General Health

“…Emotional intelligence is of particular importance for fields with a high requirement for competence in interpersonal communication, such as business negotiations and health care (Güleryüz, Güney, Aydın, & Aşan, 2008;Jones & Argentino, 2010). In addition, job satisfaction and perceived good general health are key to keeping employees work focused (Wright & Cropanzano, 2000).…”

Nursing and pharmacy students’ use of emotionally intelligent behaviours to manage challenging interpersonal situations with staff during clinical placement: A qualitative study

“…Confronting and inappropriate behaviour, workplace incivility or bullying are not unusual behaviours between healthcare professionals and may also be directed towards students (Steadman, Quine, Jack, Felix, & Waumsley, ; Wright, Mohr, & Sinclair, ) during clinical placement (Birks, Budden, Park, Simes, & Bagley, ; Lamont, Brunero, & Woods, ) and in teaching and training environments (Farrell & Shafiei, ). Conflict (perceived unfair treatment, work disagreement) or hostility (controlling, diminishing, or devaluing behaviours) between healthcare professionals is associated with negative feelings like anger (Wright et al., ) or confrontational anxiety (fear of retaliation and negative responses for confronting inappropriate behaviour; Jones & Argentino, ). However, individuals who can competently regulate their emotions have better control over negative emotional states and experience less confrontational anxiety (Jones & Argentino, ).…”

“…Conflict (perceived unfair treatment, work disagreement) or hostility (controlling, diminishing, or devaluing behaviours) between healthcare professionals is associated with negative feelings like anger (Wright et al., ) or confrontational anxiety (fear of retaliation and negative responses for confronting inappropriate behaviour; Jones & Argentino, ). However, individuals who can competently regulate their emotions have better control over negative emotional states and experience less confrontational anxiety (Jones & Argentino, ). Nurses with good EI skills are proficient communicators, feel confident when challenged, are patient and strong‐minded, efficiently cooperate with others and effectively manage conflict (Kahraman & Hiçdurmaz, ).…”

“…or confrontational anxiety (fear of retaliation and negative responses for confronting inappropriate behaviour;Jones & Argentino, 2010). However, individuals who can competently regulate their emotions have better control over negative emotional states and experience less confrontational anxiety(Jones & Argentino, 2010). Nurses with good EI skills are proficient communicators, feel confident when challenged, are patient and strong-minded, efficiently cooperate with others and effectively manage conflict(Kahraman & Hic ßdurmaz, 2016).Despite perceiving violations of justice, dislike by others and poor behaviours from nursing and pharmacy professionals, students demonstrated effective emotional regulation through accurately identifying their feelings of surprise, discomfort and anxiety, and appropriately managing their emotional reactions to resolve challenging interactions.…”

Training Emotional Intelligence Skills and Nurses’ Job Satisfaction

“…EI is also a protective factor for nurses against occupational stress and a significant factor to promote teamwork. According to Jones and Argentino, enhancing EI can improve nurses' interpersonal relationships, alleviate their anxiety and prevent aggressive behaviors among them (12). Besides an appropriate intelligence quotient, learning and using EI skills (such as displaying and controlling emotions and sympathizing with others' feelings) are essential prerequisites to humans' achievement and satisfaction.…”