Nurse–physician communication – An integrated review

Tan, T H; Zhou, Huaqiong; Kelly, Michelle

doi:10.1111/jocn.13832

Cited by 100 publications

(107 citation statements)

References 46 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This also translates into calls to a wide range of hospital personnel. Our study justifies the emphasis that the literature puts on doctor–nurse communication (Tan, Zhou, & Kelly, ) proving that physicians are the nurses' most frequent telephone interlocutors. At the same time, it encourages paying close attention to the potential specificities of communication with residents (Weller, Barrow, & Gasquoine, ), the category of physicians that nurses are overwhelmingly most in telephone contact with: for instance, reverse distribution of medical expertise in calls between residents and experienced nurses or lack of expertise by young graduates at each end of the line.…”

Section: Discussionsupporting

confidence: 84%

“…This also translates into calls to a wide range of hospital personnel. Our study justifies the emphasis that the literature puts on doctor-nurse communication (Tan, Zhou, & Kelly, 2017) Telephone communication requires specific interactional competencies (Jones, 2007;Krautscheid, 2008) to know when, how and whom to call as well as what to say and how to formulate it. It is as difficult to reproduce the conditions of hospital communication at a school as it is problematic to let graduates learn the trade on the job.…”

Section: Discussionsupporting

confidence: 76%

See 1 more Smart Citation

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

et al. 2018

View full text Add to dashboard Cite

AimsThe aim of this study was (i) to document the main features of surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) to identify the main activities accomplished during the newcomers' calls.DesignMixed methods study.MethodsWe audio recorded telephone calls internal to the hospital in two surgery nursing stations. We performed statistical descriptive analysis of the total collection of calls and of those specifically involving the newcomers and compared both sets. We also performed conversation analysis‐based coding of the main activities accomplished during newcomers' calls.ResultsSurgery nurses' telephone calls are extremely brief, predominantly nurse initiated and take place with a wide range of interlocutors who, for the most part, use mobile phones. The newcomers' calls are only slightly longer, take place with a more limited, but still wide, range of interlocutors and are even more often nurse initiated. The main activities of newcomers' calls are requests and activities related to connecting relevant interlocutors.

show abstract

Section: Discussionsupporting

confidence: 84%

Section: Discussionsupporting

confidence: 76%

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

et al. 2018

View full text Add to dashboard Cite

show abstract

“…Hectic and disorganized workplace, poor-conditioned equipment, spending much time dealing with family needs, and ineffective morning rounds are some of these obstacles (1). Ineffective nurse physician communication (2), unclear medication orders (3), and insufficient nurse-to-patient ratio (4) can also act as barriers in nursing care.…”

Section: Introductionmentioning

confidence: 99%

“…In ICUs, nurses' performance has direct effect on the health status of patients (7). Enhancing the quality of care and maintaining patient safety are basic challenges in intensive care units (2,8). It has been calculated that everyday, about 178 different procedures and tasks are done for every ICU patient that reflects the high workload in these units (2).…”

Section: Introductionmentioning

confidence: 99%

“…Enhancing the quality of care and maintaining patient safety are basic challenges in intensive care units (2,8). It has been calculated that everyday, about 178 different procedures and tasks are done for every ICU patient that reflects the high workload in these units (2). The performance obstacles create a problem in providing the standard care and exhaust the nursing resources without any further benefit for the patients (7).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Barriers to Nursing Performance from the Perspective of Nurses Working in Intensive Care Units

Rajaeian¹,

MasoudiAlavi²

2018

Crit Care Nurs J

View full text Add to dashboard Cite

Background: There are many performance obstacles in intensive care units (ICU) that can waste a nurse's time and energy. Detection and elimination of these obstacles can improve efficacy in ICUs. Objectives: This study was carried out to identify the performance obstacles experienced by nurses in ICUs of selected hospitals in Kashan/Iran, 2015. Methods: In this descriptive analytical cross-sectional study, all 80 nurses working in ICUs reported their performance obstacles in 240 working shifts. The research instrument had 2 parts: 1-information of nurses and their working shift; 2-nursing performance obstacles questionnaire of Gurses. The questionnaire evaluates performance obstacles in 4 dimensions of environment, task, technology, and organization. The data analyzed with the descriptive and analytical statistics including Mann-Whitney U and Krukall-Wallis tests, and multiple regression analysis using SPSS 16. Results: The most common obstacles were: receiving too many phone calls from family members (75%), delay in getting medications from pharmacy (54.6%), insufficient space to sit down and do paperwork (52.9%), and disorganized unit (51.6%). In the field of technology, having to use equipment in poor condition (35%) was the most frequent obstacle. Delay in seeing new medical orders (48.3%) and inadequate information from physicians (30.4%) were other common obstacles. The nurses with less than 3 years of experience working in ICUs, those working morning shifts, and nurses who had admitted more patients reported significantly more obstacles. Conclusions: Nursing performance obstacles were different. Many obstacles such as receiving too many phone calls and having to use equipment in poor condition can be managed by simple interventions such as using technology to give information to the family members. Management policies and enhancing team works are needed to reduce obstacles such as inadequate information from physicians and disorganized unit. We need further studies, to evaluate how the elimination of these obstacles can improve the nursing care in ICUs.

show abstract

Effect of Implementing Discharge Readiness Assessment in Adult Medical-Surgical Units on 30-Day Return to Hospital

et al. 2019

View full text Add to dashboard Cite

Key Points Question What is the effect of adding structured nurse assessment of patient readiness for discharge to standard medical-surgical unit discharge practices on 30-day return to hospital? Findings In this multisite cluster randomized clinical trial, when patient self-assessments were combined with readiness assessment by nurses, high-readmission units showed a reduction in 30-day hospital returns. Mixed results were observed for nurse assessments only and for low-readmission units. Meaning Adding a structured discharge readiness assessment by the discharging nurse that includes patient self-assessment to standard practice for hospital discharge may reduce readmissions and emergency department or observation visits.

show abstract

Nurse–physician communication – An integrated review

Cited by 100 publications

References 46 publications

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

Barriers to Nursing Performance from the Perspective of Nurses Working in Intensive Care Units

Effect of Implementing Discharge Readiness Assessment in Adult Medical-Surgical Units on 30-Day Return to Hospital

Contact Info

Product

Resources

About