Nurse–patient communication: A quality assessment in public hospital

Tran, Tiep Viet; Tran, Tinh Dang; Nguyen, Anh Quoc; Dinh, Thanh Thi; Le, Anh Duc; Tran, Hieu Ba; Vu, Phuong Thi Bach; Nguyen, Hoai Thu; Dang, Linh Vu Phuong

doi:10.1080/20479700.2020.1752987

Cited by 8 publications

(7 citation statements)

References 17 publications

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“…Similarly, in other studies, more years of experience was mentioned as one of the influencing factors of communication. It has been shown that experienced nurses tend to remember how to communicate with patients and had better communication skills ( Farzi et al, 2022 ; Tran et al, 2020 ; Yazew et al, 2021 ). Contrary to our findings, Radsma (1994) argues that long-time practicing nurses have high tendencies to ineffective communication skills.…”

Section: Discussionmentioning

confidence: 99%

“…Words express only a part of the message being communicated, with the rest of the message conveyed by gestures, tone, and attitude ( Lambrini & Loanna, 2014 ). Additionally, factors affecting nonverbal communication between nurses and patients should be recognized and considered so that the effectiveness of nurse communication can be enhanced and the quality of care improved ( Tran et al, 2020 ; Yazew et al, 2021 ). This research aimed to describe conditions that influence effective nurse nonverbal communication with hospitalized older adults in Cameroon.…”

Section: Introductionmentioning

confidence: 99%

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Conditions Influencing Effective Nurse Nonverbal Communication With Hospitalized Older Adults in Cameroon

Keutchafo

Kerr

Baloyi

et al. 2022

Global Qualitative Nursing Research

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Effective communication between nurses and patients is an important factor to quality nursing care but ineffective nonverbal communication could take a toll on health care. Therefore, understanding the factors that influence nonverbal communication between nurses and hospitalized older adults could help solve communication problems, thus improve nursing care. A sample of 13 nurses and 4 student nurses from two hospitals in Cameroon participated in the study. Data were collected using participant observations and semi-structured interviews, and analyzed using open coding and constant comparative analysis. Three categories were identified as influencing factors: nurse views of hospitalized older adults, hospitalized older adult-related factors, and nurse intrinsic factors. Effective nurses’ nonverbal communication with hospitalized older adults relies mostly on nurses’ intrinsic factors. Identification and nurturing of the positive nurse intrinsic factors are important to develop effective nonverbal communication skills among nurses.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Conditions Influencing Effective Nurse Nonverbal Communication With Hospitalized Older Adults in Cameroon

Keutchafo

Kerr

Baloyi

et al. 2022

Global Qualitative Nursing Research

View full text Add to dashboard Cite

show abstract

“…The most outstanding nurses' skills, strategies, and gestures to communicate effectively include empathy, negotiation skills; use of socio-culturally appropriate information; good intonation, volume, and rhythm of the voice, body language, and facial expression. According to these authors, all these aspects may be trainable (16)(17)(18). Regarding nursing education, some studies started from the positive teacher-student experience; that is, when they understand each other, students' anxiety levels are reduced in practice settings (19,20).…”

Section: Communication Skills In Nursingmentioning

confidence: 99%

Concept Analysis of Interpersonal Skills in Nursing

Reyes

Álvarez

2022

Aquichan

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Objective: To determine a broad definition of the term interpersonal skills in nursing. Materials and methods: This theoretical study follows Walker and Avant’s method of concept analysis to examine the defining attributes of the concept. A literature search on interpersonal aspects of nursing was conducted in databases, e-books, and institutional repositories to recognize the uses, attributes, antecedents, consequences, and empirical referents of the concept. Experts on professional and relationship skills were consulted between 2009 and 2019. Results: This information was analyzed, concluding that interpersonal skills in nursing are defined as the abilities of professional nurses to express their knowledge, abilities, attitudes, and values in relationships with colleages, patients, and their relatives and achieve a humane and person- centered practice. Conclusion: The concept of interpersonal skills in nursing is limited, given a lack of clarity in practice and research on the indistinct use of terms related to interpersonal skills and interpersonal knowledge. This analysis advances nursing theory towards practice and research.

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“…This makes nonverbal communication unique and more important for effective communication between nurses and older patients. When nurses enhance their communication skills, it improves patients’ satisfaction as well as the quality of care [ 14 , 15 ].…”

Section: Introductionmentioning

confidence: 99%

A Model for Effective Nonverbal Communication between Nurses and Older Patients: A Grounded Theory Inquiry

2022

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Nonverbal communication is an inevitable art to be effectively mastered by nurses. Nurse nonverbal communication has many benefits when it is effective. For instance, nonverbal communication is important to convey affective and emotional information, and demonstrate respect for and build therapeutic relationships with older patients. As the older population is growing fast worldwide, effective nonverbal communication with older patients is an essential skill for nurses and will improve patients’ satisfaction and the quality of care. Therefore, this article presents a model to guide effective nonverbal communication between nurses and older patients. A Grounded Theory approach guided the study. Data were collected between July 2018 and January 2020 through overt participant observations and individual interviews. Purposive and theoretical sampling were used to select 13 clinically experienced nurses, 4 nursing students, and 8 older adults. Data analysis encompassed open coding, axial coding, and selective coding. The results showed that effective nonverbal communication emerged as the co-phenomenon hinged within context and/or environment and is influenced by certain factors. This model, which is in support of person-centered communication and care, advocates for effective nonverbal communication between nurses and older patients.

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Nurse–patient communication: A quality assessment in public hospital

Cited by 8 publications

References 17 publications

Conditions Influencing Effective Nurse Nonverbal Communication With Hospitalized Older Adults in Cameroon

Conditions Influencing Effective Nurse Nonverbal Communication With Hospitalized Older Adults in Cameroon

Concept Analysis of Interpersonal Skills in Nursing

A Model for Effective Nonverbal Communication between Nurses and Older Patients: A Grounded Theory Inquiry

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