Nurse Managers' Opinions of Information System Support for Performance Management: A Correlational Study

Abstract

Background: Current information systems do not effectively support nurse managers’ duties, such as reporting, resource management and assessing clinical performance. Few performance management information systems are available and features in many are scattered. Objectives: The purpose of the study was to determine nurse managers’ opinions of information system support for performance management. Methods: An online questionnaire was used to collect data from nurse managers (n = 419). Pearson’s correlation coefficients and linear regression were used to examine the relationships between variables, which were nurse managers’ ability to manage resources, to report and evaluate productivity, and to assess nursing performance and clinical procedures. Results: More than half of the managers used performance management systems daily. Managers (60%) felt that they can use information systems to follow the use of physical resources and in general (63%) they felt that it is easy to perform searches with the systems used for following up activity. Nurse managers’ ability to manage resources, to report productivity, and to assess nursing care performance were correlated significantly with each other. Conclusion: Currently, managers have to collect data from various systems for management purposes, as system integration does not support performance data collection. The availability of continuous in-service training had a positive effect on information system use.

Development and validation of instrument for assessment of situational awareness in operational management of nursing leaders in hospital settings

“…The failure to achieve the best possible situational awareness is most likely to occur during perception at the very beginning of the decision making process, as it might be affected by limited knowledge or misperception of the overall picture [11]. Prior research shows that contemporary systems do not support operational management in nursing sufficiently [1,2,5]. Research describing the informational needs of nursing leaders in operational management generally disclose issues in obtaining relevant information in real time, highlighting the need to develop user-designed information systems [1,3,6].…”

“…Nursing leaders in charge of operational management in acute care environments need continuous real-time information regarding workflow, human resources, and patient situations to support their immediate decision making [1][2][3]. Acquiring, collecting and using the needed information can be difficult, as the information is scattered in different information systems [4,5]. Moreover, nursing leaders report that the current information systems do not provide sufficient support to help their decision making [1,5,6].…”

“…Acquiring, collecting and using the needed information can be difficult, as the information is scattered in different information systems [4,5]. Moreover, nursing leaders report that the current information systems do not provide sufficient support to help their decision making [1,5,6]. The day-to-day decisions made within the stressful and complex acute care environments have direct patient and organizational impact, resulting in a need to further develop novel systems and models to support decision making [7].…”

Experiences of Electronic Health Records’ and Client Information Systems’ Use on a Mobile Device and Factors Associated With Work Time Savings Among Practical Nurses: Cross-Sectional Study

“…Subsequently, the survey was refined and conducted again in 2014, 2017, and 2021 for physicians. Additionally, it was customized for registered nurses in 2017 [ 41 - 43 ] and for social care professionals (educated at a university or a university of applied sciences) in 2020 [ 44 , 45 ]. Since 2014, these national surveys have been carried out as part of the “Monitoring and Assessment of Social Welfare and Health Care Information System Services” (STePS) projects [ 6 ].…”