Nurse-led outpatient clinics in oncology care – Patient satisfaction, information and continuity of care

Berglund, Catharina Bau; Gustafsson, Eva; Johansson, Hemming; Bergenmar, Mia

doi:10.1016/j.ejon.2015.05.007

Cited by 43 publications

(55 citation statements)

References 26 publications

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“…This study revealed that patients were highly satisfied with their experience of nurse‐led clinics in Queensland, expressing favourable responses to questions about access to services, coordination of care, and satisfaction and safety in a similar way to previous studies into patient satisfaction with nurse‐led clinics in other specialities (Sandinha et al ; Townsend ; Berglund et al ). Ample consultation time, in‐depth specialised knowledge, listening to and understanding individual patient needs and a holistic approach were identified as factors contributing to patients’ satisfaction.…”

Section: Discussionsupporting

confidence: 82%

“…The efficacy of nurse-led clinics has been evaluated for a variety of medical conditions including diabetes, hypertension and cardiovascular disease (Gabbay et al 2006), showing favourable associations with lifestyle changes and hospital admissions, as well as improvements in quality of life, disease related knowledge, adherence to treatment regimens, and self-management behaviours (Grady et al 2000;Loftus & Weston 2001;Griffiths 2004). Nurse-led clinics have also been associated with high levels of patient satisfaction (Sandinha et al 2012;Townsend 2014;Berglund et al 2015).…”

Section: Introductionmentioning

confidence: 99%

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Patient satisfaction with nurse‐led chronic kidney disease clinics: A multicentre evaluation

Coleman

Havas

Ersham

et al. 2017

Journal of Renal Care

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SUMMARY Background There is growing international evidence that nurse‐led chronic kidney disease (CKD) clinics provide a comprehensive approach to achieving clinical targets effective in slowing the progression of CKD. Across Queensland, Australia, these clinics have been established in many renal outpatient departments although patient satisfaction with these clinics is unknown. Objectives To measure patient satisfaction levels with CKD nurse‐led clinics. Method This was a cross‐sectional study undertaken at five clinics located in metropolitan, regional and remote hospitals in Queensland. Participants were >18 years of age (no upper age limit) with CKD (non‐dialysis) who attended CKD nurse‐led clinics over a six month period (N = 873). They completed the Nurse Practitioner Patient Satisfaction questionnaire which was modified for CKD. Results The response rate was 64.3 % (n = 561); half of the respondents were male (55.5 %), there was a median age range of 71–80 years (43.5 %) and most respondents were pensioners or retired (84.2 %). While the majority reported that they were highly satisfied with the quality of care provided by the nurse (83.8 %), we detected differences in some aspects of satisfaction between genders, age groups and familiarity with the nurse. Overall, patients’ comments were highly positive with a few improvements to the service being suggested; these related to car‐parking, providing more practical support, and having accessible locations. Conclusion In an era of person‐centred care, it is important to measure patient satisfaction using appropriate and standardised questionnaires. Our results highlight that, to improve services, communication strategies should be optimised in nurse‐led clinics.

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Section: Discussionsupporting

confidence: 82%

Section: Introductionmentioning

confidence: 99%

Patient satisfaction with nurse‐led chronic kidney disease clinics: A multicentre evaluation

Coleman

Havas

Ersham

et al. 2017

Journal of Renal Care

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“…In addition, many researches demonstrated that teaching the patient about chemotherapy can minimize its side effects, reduces the distress associated with symptoms and improves the quality of life. The previous finding is in the same line with Berglund, et al (2015) [35]in their study of nurseledoutpatient clinics in oncology care-patient satisfaction, information and continuity of care, they mentioned that, having access correct information regarding chemotherapy care leads to decrease patents level of anxiety and improve quality of life. Concerning chronic illness, about 3 quadrat of studied patients had chronic illness.…”

Section: Discussionsupporting

confidence: 73%

Patients' Satisfaction Level Regarding Chemotherapy Infusion Session for Breast Cancer

Talima

Abdel-Hakeim

Hamza

et al. 2018

IJND

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Background: Breast cancer is a major health problem in females worldwide. About 12% or one in eight woman's at risk to developbreast cancer during lifetime. Chemotherapy produces a harmful effect of patients' well-being. Patient satisfaction is avaluable aspect of healthcare organization and it is reflect on patients' outcomes. The aim of the study: to assess patients' satisfaction level regarding chemotherapy infusion session for breast cancer. Methods: A quasi-experimental research design was utilized in the current study. The study was conducted at center of radiation oncology and nuclear medicine outpatient clinic affiliated to Governments Cairo University Hospital, Egypt. Subjects: A purposive sample of one group of 174 adult breast cancer females undergoing first dose of chemotherapy. Tools of data collections: Four tools were used for data collection: 1) patients' demographic characteristics 2) Interview questionnaire sheet 3)OUT PATSAT35 satisfaction questionnaire, and4)A telephone follows up call script.Results: revealed that, there was a highly statistically significant improvement in total knowledge and satisfaction of patients' pre and post intervention (P>0.001).Conclusion: The current study concludes that, the implementation of the chemotherapy infusion instructions session had a statistically significant positive effect on improving patients' knowledge and satisfaction.Recommendation:The study recommended that, application of telephone follow up call in the oncology setting to assist patients to overcome ofchemotherapy side effect, give guidance and support, and increase patients' satisfaction.

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“…The Swedish government followed suit, establishing the patient navigator role as part of the National Swedish Cancer Strategy (Bau Berglund et al, 2015). Lay patient navigators tend to be community health workers or outreach workers who develop trusting relationships that can overcome system barriers (Cantril & Haylock, 2013).…”

Section: The Patient Navigatormentioning

confidence: 99%

The nurse navigator: An evolving model of care

McMurray

Cooper

2017

Collegian

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This opinion piece describes the role of the nurse navigator as a forward step in the evolution of nursing models of care. The article outlines the historical development of the patient navigator role and the potential of this role to be embedded in contemporary models of interdisciplinary primary health care practice across health settings. As the pivot person in the interdisciplinary team, the nurse navigator can make a significant contribution to health reform by working towards patientcentred care wherein patients receive timely, seamless, culturally appropriate guidance and support for developing health literacy. Having patients empowered by a level of health literacy that enables them to better navigate through the services they need has an important impact on their ability for shared decision-making. It also contributes to health system improvement by improving access, equity, efficiency, effectiveness and sustainability of health services. These improvements are most notable during transitions from acute to continuing care, where the nurse navigator can also be instrumental in achieving better service integration. The role of nurse navigator has enormous potential for assisting the rapidly growing population with complex and chronic conditions as well as others who are underserved or experiencing disconnected patterns of care.

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Nurse-led outpatient clinics in oncology care – Patient satisfaction, information and continuity of care

Cited by 43 publications

References 26 publications

Patient satisfaction with nurse‐led chronic kidney disease clinics: A multicentre evaluation

Patient satisfaction with nurse‐led chronic kidney disease clinics: A multicentre evaluation

Patients' Satisfaction Level Regarding Chemotherapy Infusion Session for Breast Cancer

The nurse navigator: An evolving model of care

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