NotiFly

Belcher, Justin M.; Aidrus, Raheel; Congleton, Ben; Hall, Douglas M.; Hussain, Shahzad; Jablonski, Matthew; Klunk, Theresa; McCrickard, D. Scott

doi:10.1145/1167253.1167339

Proceedings of the 43rd Annual Southeast Regional Conference - Volume 2 2005

DOI: 10.1145/1167253.1167339

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NotiFly

Justin M. Belcher

Raheel Aidrus

Ben Congleton

et al.

Abstract: Typically viewed as competing design approaches, this paper illustrates how claims and personas can be used together in user interface design. Our combined approach is exemplified in the development of a notification system called NotiFly. We introduce the idea of claims-based personas as a design tool in a scenario-based approach. Following a discussion of NotiFly's development, we speculate on the theories that led to the system development and how they might impact HCI design process. Based on the findings … Show more

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2010

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Personas and a user‐centered visioning process

Koltay

Tancheva²

2010

Performance Measurement and Metrics

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Purpose -The purpose of this paper is to outline a fast track process Cornell used to develop a user-focused vision and recommendations on how Cornell University Library should present itself and the information landscape to its users. Design/methodology/approach -A consultant was hired to conduct local interviews probing audience work habits and needs and to synthesize them into composite personas segmented on the basis of "like" behavior. These "imaginary friends" helped validate and supplement user studies done elsewhere and existing quantitative data from Cornell, thus influencing all the decisions and recommendations that the team produced. Findings -The personas can also serve as a way to effectively communicate about and develop empathy for user needs throughout planning and implementation. Practical implications -Understanding and assessing the information seeking and managing needs, habits, and expectations of a library's audience are crucial for creating a digital library environment that is relevant to users. While anthropological studies are most meaningful, can you be sure that results produced at other institutions are complete and relevant for your own environment and purpose? The use of personas provides an effective tool that validates such comparisons. Originality/value -Personas have been mostly used in industry, but in our process they proved a useful and relevant benchmark for the academic library environment.

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Personas and a user‐centered visioning process

Koltay

Tancheva²

2010

Performance Measurement and Metrics

View full text Add to dashboard Cite

show abstract

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NotiFly

Cited by 1 publication

References 9 publications

Personas and a user‐centered visioning process

Personas and a user‐centered visioning process

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