Nonverbal behavior in clinician—patient interaction

Hall, Judith A.; Harrigan, Jinni A.; Rosenthal, Robert

doi:10.1016/s0962-1849(05)80049-6

Cited by 253 publications

(163 citation statements)

References 126 publications

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“…More complex messages, such as empathy and dominance, also seem to be associated with nonverbal behaviors (Knapp & Hall, 2006). Empathy, for example, may be expressed through forward leaning, close proximity, greater eye contact, more openness of the arms and body, more direct body orientation, and less eye movement (Hall, Harrigan, & Rosenthal, 1995).…”

Section: The Nature Of Nonverbal Behaviormentioning

confidence: 99%

Can you trust a customer's expression? Insights into nonverbal communication in the retail context

Puccinelli

Motyka

Grewal

2010

Psychology and Marketing

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Synthesizing knowledge from psychology and marketing research, an understanding of nonverbal communication can help address when and how customers express their underlying feelings in retail interactions that are not evident in direct verbal expressions. Examining nonverbal behavior as an indirect measure of consumer response can enable retailers to better understand the needs of their customers. Nonverbal communication theory is used to develop a conceptual framework that builds on prior research on the situation, expressivity, social status, display rules, and their effects on customer expression. Lay wisdom suggests that customer expression should be revealing (e.g., "the eyes are the windows to the soul"). However, research reveals a myriad of situational factors that may lead customers to mask their true feelings. This paper offers nine theoretical propositions and summarizes research evidence related to these pro-positions from various substantive domains for marketing research.

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Section: The Nature Of Nonverbal Behaviormentioning

confidence: 99%

Can you trust a customer's expression? Insights into nonverbal communication in the retail context

Puccinelli

Motyka

Grewal

2010

Psychology and Marketing

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“…When there are correlating body movements between therapists and their patients, the patients perceive the quality of therapy as better [27]- [29]. These studies show that the quality of communication is affected by interpersonal coevolution between people on millisecond and second scales.…”

Section: Introductionmentioning

confidence: 75%

“…Copyright c 2017 The Institute of Electronics, Information and Communication Engineers coordination of upper-body movement on a smooth communication [13]- [16], [21]- [27]. When there are correlating body movements between therapists and their patients, the patients perceive the quality of therapy as better [27]- [29].…”

Section: Introductionmentioning

confidence: 99%

Interpersonal Coevolution of Body Movements in Daily Face-to-Face Communication

Ogata

Higo

Nozawa

et al. 2017

IEICE Trans. Inf. & Syst.

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SUMMARYPeople's body movements in daily face-to-face communication influence each other. For instance, during a heated debate, the participants use more gestures and other body movements, while in a calm discussion they use fewer gestures. This "coevolution" of interpersonal body movements occurs on multiple time scales, like minutes or hours. However, the multi-time-scale coevolution in daily communication is not clear yet.In this paper, we explore the minute-to-minute coevolution of interpersonal body movements in daily communication and investigate the characteristics of this coevolution. We present quantitative data on upper-body movements from thousand test subjects from seven organizations gathered over several months via wearable sensors. The device we employed measured upperbody movements with an accelerometer and the duration of face-to-face communication with an infrared ray sensor on a minute-by-minute basis. We defined a coevolution measure between two people as the number of per-minute changes of their body movement and compared the indices for face-to-face and non-face-to-face situations. We found that on average, the amount of people's body movements changed correspondingly for face-toface communication and that the average rate of coevolution in the case of face-to-face communication was 3-4% higher than in the case of nonface-to-face situation. These results reveal minute-to-minute coevolution of upper-body movements between people in daily communication. The finding suggests that the coevolution of body movement arises in multiple time scales.

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“…posture, gaze, facial expression and touch) involved in relational and emotional expression (e.g. communicating feelings, desires, personality, and attitudes) [32][33][34]. Such a view overlooks the semiotic contribution of gestures, and present study is part of a growing body of work which recognises the value of gestures in conveying detailed information within a clinical context [35][36][37][38][39].…”

Section: Gestures and Pain Communicationmentioning

confidence: 92%

I see how you feel: Recipients obtain additional information from speakers’ gestures about pain

Rowbotham

Holler

Wearden

et al. 2016

Patient Education and Counseling

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Objective: Despite the need for effective pain communication, pain is difficult to verbalise. Cospeech gestures frequently add information about pain that is not contained in the accompanying speech. We explored whether recipients can obtain additional information from gestures about the pain that is being described.Methods: Participants (n = 135) viewed clips of pain descriptions under one of four conditions: 1) Speech Only; 2) Speech and Gesture; 3) Speech, Gesture and Face; and 4) Speech, Gesture and Face plus Instruction (short presentation explaining the pain information that gestures can depict). Participants provided free-text descriptions of the pain that had been described.Responses were scored for the amount of information obtained from the original clips. Conclusions: Gestures produced during pain descriptions provide additional information about pain that recipients are able to pick up without detriment to their uptake of spoken information.Practice implications: Healthcare professionals may benefit from instruction in gestures to enhance uptake of information about patients' pain experiences.

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Nonverbal behavior in clinician—patient interaction

Cited by 253 publications

References 126 publications

Can you trust a customer's expression? Insights into nonverbal communication in the retail context

Can you trust a customer's expression? Insights into nonverbal communication in the retail context

Interpersonal Coevolution of Body Movements in Daily Face-to-Face Communication

I see how you feel: Recipients obtain additional information from speakers’ gestures about pain

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